Store-in-Store Manager - $1,000 Sign-On Bonus
Company: T-Mobile
Location: Little Rock
Posted on: May 2, 2024
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!This role is eligible for a $1,000 Sign-On
Bonus after 90 days of employment. Limited time offer.
The Store-in-Store Manager is an integral part of the Retail Team
responsible for bringing the T-Mobile brand to life within
Store-in-Store partner locations, where active customer engagement
is crucial for success. They lead a team of Mobile Experts,
Store-in-Store who create energy and excitement around our products
and services. They are obsessed with the connected world and thrive
in a high-traffic environment, where technology innovations,
customer needs and the Retail experience are continuously evolving.
Store-in-Store Manager leads the sales team to excel at building
and deepening relationships with customers through meaningful
interactions. They Do it the Right Way and are skilled at
identifying customer needs and are passionate about educating,
demonstrating, and recommending solutions to provide exception
customer experiences while meeting performance goals and
objectives.Job Responsibilities:
Leadership:
- Responsible for infusing every Mobile Expert, Store-in-Store
with a passion for its customers by thoroughly orienting and
grounding them to a standard of Loving Our Customers.
- Complete observations of Mobile Experts' interactions with
customers, including feedback, to be used in development, training
& coaching conversations.
- Effectively manage customer flow/wait time. Keep current on
products, services and promotions.
- Create competitive best practices amongst the Mobile Expert
team while being Customer obsessed, passionate, friendly, and
engaging with customers. Match the pace of the customer, connect on
a personal level, build rapport, trust, and loyalty with every
interaction. Committed to providing exceptional service, and to
exceeding customer expectations.
- Ensure team knowledge of store systems. Ensure that teams are
knowledgeable about corporate and store communications. Deliver
financial results based on key performance indicators. Identify
ways to manage and control store expenses. Manage discounting and
credits.
- Responsible for overall customer experience, sales, labor,
service, growth, and revenue.
- Shares feedback to improve sales, performance, customer
experience, and T-Mobile's standard operating procedures.
- Lead store operations, opening/closing procedures.
- Supervises sales team, including one-on-one coaching, syncs,
on-going feedback, recruiting, development, performance management,
and scheduling.
- Lead by example, staying up to date on the latest products,
services, training, and leadership best practices to remain an
expert resource to the team. Interact directly with Mobile Experts
to ensure they meet and/or exceed defined, monthly success
measurements completing assigned training on time.
- Assist in maintaining the quality of the overall store-in-store
environment and adhere to national plan-o-gram standards. Use
visual displays and interactive devices effectively. Keep visual
displays and devices current. Assist in the execution of Retail
Methods & Procedures.Sales and Customer Engagement:
- Proactively engages with a broad range of customers in a highly
visible and energetic retail environment. Make customers feel
comfortable and welcomed into the T-Mobile environment while
educating them about our products and services. You will ensure
customer satisfaction by providing best-in-class customer
experience by building loyalty.
- Consistently leverage digital tools during customer
interactions and the onboarding process. Identify customer needs
and use solution-based selling techniques to fully demonstrate the
value of T-Mobile products and services. By recommending wireless
solutions, you will deepen relationships with customers and ensure
their satisfactions.
- Complete training on the T-Mobile Store-in-Store experience,
new skills, products and processes, and knowledge of systems and
reference resources. Continuously learn and improve your skills to
provide the best possible experience to our customers.
- Follow-up with customers, build and grow a sales funnel and
book of business in accordance with T-Mobile's policies and
procedures for keeping customer data safe and secure.
- This position requires Manager, Store-in-Store to be on-site,
engaging with customers in sales and service transactions.Account
Partnership:
- Build strong relationships with Store-in-Store partner
leadership for a mutual partnership to success.
- Create lasting partnership with Store-in-Store partner sales
teams in nearby departments to drive successful customer outcomes
and referrals. Education:
- Bachelor's Degree (Preferred)
- High School Diploma/GED (Required)Work Experience:
- 2-4 Years: Management Experience In Retail Sales
(Required)
- 2-4 Years: Sales & Sales Management Experience (Required)
- Communication (Required)
- Microsoft Office (Required)
- Store Management (Required)
- Store Operations (Required)
- Customer Service (Required)
- At least 18 years of age
- Legally authorized to work in the United StatesTravel:
- Travel Required (Yes/No):NoDOT Regulated:
- DOT Regulated Position (Yes/No):No
- Safety Sensitive Position (Yes/No):NoNever stop
growing!T-Mobile doesn't have a corporate ladder-it's more like a
jungle gym of possibilities! We love helping our employees grow in
their careers, because it's that shared drive to aim high that
drives our business and our culture forward.If you'd like to
receive more information about careers at T-Mobile, sign up for the
T-Mobile Talent Community today! T-Mobile USA, Inc. is an Equal
Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Little Rock , Store-in-Store Manager - $1,000 Sign-On Bonus, IT / Software / Systems , Little Rock, Arkansas
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