Manager Quality
Company: AFMC
Location: Little Rock
Posted on: April 3, 2026
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Job Description:
Description SCOPE OF POSITION: Responsible for the facilitation
and implementation of specific projects, programs and activities
related to their area(s) of responsibility within AFMC. Answers
directly to Director or Senior Vice President, Outreach Services
and is accountable for ensuring services are implemented according
to strategic directives, contract deliverables, personnel capacity,
and fiduciary limits. Ensures that AFMC’s mission, vision and
values are upheld by personal example and leadership. A manager
should model leadership behaviors that exemplify: Integrity,
Professionalism, Respect, Transparency, Excellence, Accountability,
Innovation, Initiative, Teamwork, Customer Service and Flexibility.
Support the organization’s mission, vision, and values by
exhibiting the following behaviors: Honesty, Excellence,
Accountability, Respect and Teamwork. ESSENTIAL JOB FUNCTIONS:
Monitors the job performance of supervisors and staff’s work
product(s) meet performance goals within designated timelines and
financial limits. Monitors the activities from the assessment,
planning, development, and implementation of specific projects, and
assigns tasks to personnel to fulfill contractual or organizational
obligations. Collaborates with other managers to meet corporate
requirements and contractual deliverables. Engage in active
problem-solving of activities, events and occurrences that take
projects off course and report to director or Senior Vice
President, Outreach Services. Routinely watch for new business
opportunities or potential for business expansion and communicate
with Director or Senior Vice President, Outreach Services regarding
these opportunities. Implement long term and short-term plans for
their area of responsibility for operations and/or programs such as
sustainability, disaster recovery, staffing and inventory.
Facilitate activities that ensure compliance with organizational
policies and utilize organizational resources to conduct work
according to AFMC standards. Recognize and reward high performers,
provide training to staff as needs, and notify Director or Senior
Vice President, Outreach Services to problems as they emerge.
Maintain current knowledge of corporate contracts within their area
of responsibility. Proactively and continually develop external
relationships and promote mutually beneficial partnerships with
local, state, and national entities, clients, key stakeholders,
constituents, other healthcare organizations and the community at
large. Represent the company at external functions upon request.
Meet regularly with department directors and Senior Vice President,
Outreach Services to stay informed, to offer information and
support for inter-departmental projects and to confer on
organizational goals, objectives, and policies. Prepare and submit
required reports on program progress and performance. Review and
implement annual departmental budget. Monitor and control
department expenditures to conform to budgetary requirements. Train
assigned staff on job specific regulations and contract
requirements. Meet regularly with assigned staff to communicate
pertinent information, needs and requests to other team members as
appropriate. Meet regularly with contractors to ensure deliverables
are being met satisfactorily. Review and approve timesheets, leave
request, EA’s, ER’s, or Cost Point requisitions (including Outreach
supplies and/or travel) of assigned staff as requested or at the
direction Senior Vice President Outreach Services or Vice President
Member Services. Manage the logistical aspects of scheduling
meetings, trainings, conferences, seminars, exhibits, etc. held or
presented by department/division. Support management of
conferences. Ensure all conferences and events are successful from
beginning to end. Lead reporting efforts for all Medicaid contract
deliverables and internal departmental reporting. Managing
resources to meet monthly, quarterly, year-end deadlines and ad hoc
request. Oversee/Assign Outreach Logistics projects to admin staff
outside of the appointed contract areas including ad hoc projects.
Manage Member Services administrative support staff. Assist as
needed with AFMC Executive Team Administrative Support Follow AFMC,
state and federal protocols regarding data confidentiality/security
and HIPAA compliance. Additional duties as assigned. KNOWLEDGE,
SKILLS, AND ABILITIES: Ability to maintain confidentiality
Understanding of terminology used within the specific area of
responsibility Knowledge of regulations and requirements pertaining
to the assigned area of responsibility Time management skills
(e.g., meeting deadlines) Ability to work collaboratively and
independently to achieve stated goals Strong public speaking skills
Ability to relate professionally and positively with staff,
business partners, customers, constituents, recipients, and the
public Ability to handle and react calmly under stressful
situations Ability to delegate as required Coaching skills Problem
solving skills Ability to develop and implement strategic plans
Strong communication skills Customer service Flexibility Ability to
prioritize Strong organizational skills Attention to detail
Creativity Ability to travel including overnight travel Ability to
work overtime as needed Regular and punctual attendance required
Requirements Physical and Sensory Requirements (With or Without the
Aid of Mechanical Devices): Mobility, reaching, bending, lifting,
grasping, ability to read and write, ability to communicate with
personnel, ability to remain calm under stress and ability to
travel. Must be capable of performing the essential functions of
this job, with or without reasonable accommodations. EDUCATION: :
RN or Bachelor’s degree in an appropriate related discipline.
EXPERIENCE: : Five (5) years’ professional experience in the
related field with management of personnel or programs. Five (5)
years of grant/contract reporting management work and leadership
experience. Three (3) years’ leadership experience. Desirable :
Experience in a healthcare administration setting and
grant/contract management. INTERNET REQUIREMENTS: Reliable,
high-speed wireless internet service (Wi-Fi)
Keywords: AFMC, Little Rock , Manager Quality, Administration, Clerical , Little Rock, Arkansas
