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Principal Instructor

Company: Salesforce.com, Inc
Location: Little Rock
Posted on: September 23, 2022

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsPrincipal Instructor Responsibilities

  • Held up as a standard of excellence in delivering effective, well-managed and well-facilitated training in public, private and internal classes.
  • Responsible for certifying instructor candidates and existing instructors to deliver salesforce.com curriculum.
  • Consistently receive 4.7 or higher average (out of 5) scores from student surveys, the primary measure of customer satisfaction
  • Lead and participate in community conversations to optimize training materials, instructor technical knowledge and raise issues for discussion/resolution
  • Leads the way for adoption of new products/technology within Trailhead
  • Answers questions posed/posted by other instructors and documents answers for future use
  • Mentor certified and candidate instructors in their region/path on product knowledge and delivery best practices
  • Conduct classroom observations/audits, document findings and report back to Instructor Certification Program Manager
  • Provide constructive feedback to candidate instructors and summary reports to the regional Instructor Certification lead on candidate performance and progress
  • Co-teach customer classes with candidate instructors
  • Work closely with curriculum development team to improve course content for all courses in path; acts as link between curriculum development and customer experience
  • Proactively promotes the Trailhead training catalogue of offerings such as learning paths, certification and additional training courses with customers, both in and out of the classroom
  • Passes leads to the Training Account Executives to contribute the team revenue targets
  • Able to assist with scoping private workshops and develop a tailored yet effective agenda for delivery
  • Delivers 25-30 days of training per quarter; up to 50% travel may be required
  • Leads and contributes to key initiatives in the local team/department to improve customer satisfactionPrincipal Instructor Experience/Skills
    • Proven track record in delivering effective, interactive technical training to large audiences (10+ students) for a minimum of 5 years
    • Regarded as a standard of excellence in delivery, presentation, facilitation and classroom management skills
    • Ability to alter delivery style on the fly as student requirements dictateF or Admin Instructors: CRM application experience required; Salesforce CRM experience a plus; for Dev instructors: Object-oriented programming experience; Force.com platform experience a plus
      • Able to anticipate customer satisfaction issues and work to proactively mitigate
      • Solution-focussed - exhibits enthusiasm, positive professional attitude, integrity and consistent reliability
      • Able to work effectively in unstable situations and/or in unforeseen circumstances to bring about positive results
      • Consistently complete tasks in a quality manner within a specified timeframe
      • Plan and initiate actions to support all instructors in designated path, both within Salesforce as well as the broader partner community globally
      • Able to balance personal needs and enablement of others
      • Can successfully work autonomously
      • Consistently enable others with a scalable approach for maximum effectiveness and global success
      • Can provide constructive feedback to other instructors in a positive environment that promotes success
      • Equally successful in pre sales situations as classroom environment
      • Related Bachelor's degree or comparable experience of teaching for 5-6 years
      • Experience with Data Analytics a plusFor Colorado-based roles: Minimum annual salary of $104,000. You may also be entitled to receive [ incentive compensation] [only include for distribution roles where applicable ] , bonus, restricted stock units, and benefits.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc (http://salesforce.com/) . and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc (http://salesforce.com/) . and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc (http://salesforce.com/) . and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc (http://salesforce.com/) . or Salesforce.org .Salesforce welcomes all.

Keywords: Salesforce.com, Inc, Little Rock , Principal Instructor, Education / Teaching , Little Rock, Arkansas

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