Help Desk Technician

Company: ARK Solutions, Inc.
Location: Little Rock
Posted on: May 26, 2023

Job Description:

Job Description

System
MOVE is the software sweet/platform used to access the eCrash system. The purpose of the Uniform Traffic Electronic Crash Reporting System (eCrash) is to report all the facts and circumstances of the motor vehicle crash accurately, consistently and thoroughly.

The candidate in this position ensures processing of all motor vehicle crash reports completed by law enforcement officers, conducts quality control on documents submitted and data entered or downloaded into the eCrash system, and disseminates eCrash data/records in compliance with state and federal laws and State Police policy. The candidate is responsible for aiding local law enforcement personnel on complex issues relating to traffic crash reporting, classification, and eCrash training sessions. The candidate will work closely with computer consultants supporting eCrash in assisting with testing various changes or enhancements to the system before being placed into production.

The chosen candidate will update workflow procedures as needed; coordinates and monitors eCrash units workflow and operations performance to ensure compliance with State law and State Police policies and procedures; provides technical assistance to unit personnel. Reviews daily and quarterly quality control reports to ensure accuracy of eCrash data; makes corrections as needed.

The candidate may assist with being the liaison between the State Police and non-State Police law enforcement personnel as well as crash records software vendors regarding questions/inquiries on proper classification of motor vehicle crashes, completion of the Arkansas Motor Vehicle Crash Report, quality control of crash reports, and review /approval of proposed computer generated (electronic) crash records and eCrash edit checks and validation rules.

The candidate may assist with being the liaison between Highway Safety Office eCrash Section, State Police Regulatory Division (crash records unit), and the Department of Public Safety Information Technology Division to assist with computer consultants and IT personnel supporting the eCrash system updates and troubleshooting; test new enhancements/revisions to eCrash; and prepare and submit requests to ARDOT for access to eCrash. Assists in preparing training documents and conducting eCrash training.

The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting.
The position will report to managing supervisor within the Highway Safety Office and work in Crash Records Unit of the Highway Safety Office which is furnished with all the necessary tools and equipment needed to perform the required tasks. The candidate will be expected to perform with the highest degree of professional competence, as it relates to quality of work, product knowledge, and customer service.
All other duties as assigned.

Keywords: ARK Solutions, Inc., Little Rock , Help Desk Technician, Engineering , Little Rock, Arkansas