LittleRockRecruiter Since 2001
the smart solution for Little Rock jobs

Director of Account Management - Enterprise Channel Sales

Company: Windstream
Location: Little Rock
Posted on: February 15, 2020

Job Description:

DescriptionDirector of Customer AdvocacyWindstream Enterprise has an immediate need for a Director of Customer Advocacy interested in working alongside fellow WE employees in building a foundation for our customers' success. We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.We take the time to listen, learn and acknowledge the context of a customer's pain points.We dig deeper into problems and seek new and better answers for our customers' unique requirements.We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.We deliver a direct response to our customer's needs, focusing on technologies that set the stage for growth.Job Description--The Director of Customer Advocacy (DCA) typically will manage a multi-state team of Customer Advocates by providing leadership and development and ensuring the effective delivery of Windstream Communications voice, data and security solutions to a variety of businesses. The DCA has the responsibility for formulating strategies and execution plans to the objectives as outlined in the DCA compensation plan.----The DCA is responsible for all aspects of reporting, leading, and management of all levels of Customer Advocate team members to meet the goals and objectives of that region. The DCA's focus is to build trust with our customers through empowerment while being highly motivated to build long term customer relationships through increased revenue and retention efforts.--Job Responsibilities:--Consistently strives to deliver a Best-in-Class Customer Experience in conjunction with Windstream Mission statement.Develop and implement a strategic plan to drive retention and revenue growth to meet compensation plan objectivesDevelops and actively maintains key Executive level relationships within the Top 20 customers.Ensures proactive follow-up after Customer engagements.Returns telephone calls in a timely manner and follows through on customer commitments.Takes ownership of Escalations related to customer problems from initial contact to resolution (sense of urgency).Handles customer's issues with appropriate tact and diplomacy.Works well internally with support organizations to handle problems and develop solutions.Assist in the development of local market sales strategies in coordination with the Enterprise Direct Sales team as well as responsibility for developing key performance indicators (KPI) within Customer Advocacy.Continually monitors competitive activity, processes overall sales strategies to address competition.Consistently performs market visits, determining local market needs and developing suitable solutions.Coordinate and manage the selling, servicing and retention processes for all markets.Will be involved in the hiring and training of market personnel on how to position Windstream in the marketplace.Creates and implements personal business plans including team goals as well as individual goals for Customer Advocates to ensure Objectives are met.Manages and guides activities of the Customer Advocates related to their respective group of assigned accounts, focusing upon retention (through securing long-term contracts), and profitable growth of existing revenue streams.-- Monitors performance through consistent joint sales calls with team members.Ensures Customer Advocates are completing daily and weekly tasks to fulfill their 'Personal Business Plan' and achieve Objectives. (if needed takes take disciplinary action)Drives Team members to consistently achieve above-quota performanceDevelops recommendations on growth opportunities for key target accountsQualificationsMinimum Requirements:--College degree or equivalent and 8-10 years professional experience with 2-3 years supervisory experience; or 12 years professional level equivalent related experience with 2-3 years supervisory experience; or a combination of education and related professional level experience required.Job Category: SalesLocations: EEO Statement:Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to: race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.

Keywords: Windstream, Little Rock , Director of Account Management - Enterprise Channel Sales, Executive , Little Rock, Arkansas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Restaurant Manager
Description: Job Description Restaurant Manager 6206 Little Rock, AR A fresh approach to work.Restaurant
Company: Panera
Location: Little Rock
Posted on: 02/28/2020

VP Charter School Lending Officer
Description: Position Description: br br Job Purpose and Scope: br br The origination, servicing, and collection of Charter School Facilities Loans, both Construction, Mini-perm and refinance of existing facilities, (more...)
Company: Bank OZK
Location: Little Rock
Posted on: 02/28/2020

Oracle Payroll Cloud - Manager
Description: A career within PwC's Oracle Services Practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalize on business (more...)
Company: PwC
Location: Little Rock
Posted on: 02/28/2020


General Manager in Training
Description: Req ID:162842General Manager in TrainingWorking at Loves as an General Manager in Trainingis a very different job. We work hard for our customers and our teams. As a manager at Loves, we empower you to (more...)
Company: Loves Travel Stops & Country Store
Location: Pine Bluff
Posted on: 02/28/2020

Psychiatry in AR - Psychiatry Medical Director Needed near Little Rock
Description: A medical director is needed in Northern Arkansas. The mission of our client is to create an environment where the staff is conscientious, professional, and responsive to the behavioral health needs of (more...)
Company: CompHealth
Location: Little Rock
Posted on: 02/24/2020

SAP Senior Manager- SCM
Description: A career in our SAP Supply Chain and Operations practice, within SAP Consulting services, will provide you with the opportunity to help our clients maximise the value of their SAP investment with offerings (more...)
Company: PwC
Location: Little Rock
Posted on: 02/28/2020

Care Manager I (RN)
Description: Care Manager I RN Position Purpose: Perform care management duties to assess, plan and coordinate all aspects of medical and supporting services across the continuum of care for select members to promote (more...)
Company: Centene
Location: Little Rock
Posted on: 02/25/2020

Senior Sales Manager Top Banks Core Mod Digital Tra...
Description: SunIRef:Sales:title Senior Sales Manager - Top 75 Banks - Core Mod Digital Transformation FIS Global 1,823 reviews - Little Rock, AR 72212 FIS Global 1,823 reviews Read what people are saying about (more...)
Company: FIS Global
Location: Little Rock
Posted on: 02/24/2020

SAP Implementation Manager- FICO
Description: A career in our SAP Finance practice, within SAP Consulting services, will provide you with the opportunity to help our clients maximise the value of their SAP investment with offerings that address sales, (more...)
Company: PwC
Location: Conway
Posted on: 02/28/2020

Dermatology Residency Program Director (Physician #)
Description: Job Description Requirements br Dermatology Residency Program Director in Arkansas br StartDate: ASAP br br Seeking Dermatology Faculty Residency Program Director - Little Rock, Arkansas (more...)
Company: Merritt Hawkins
Location: Little Rock
Posted on: 02/24/2020

Log In or Create An Account

Get the latest Arkansas jobs by following @recnetAR on Twitter!

Little Rock RSS job feeds