AVP Banking Center Manager

Company: Bank OZK
Location: Little Rock
Posted on: January 15, 2021

Job Description:

Position Description:About Us:Built on a legacy of more than 100 years in banking, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Uniquely positioned with our own internal Fintech team, we create and offer innovative personal and business banking solutions.We are dedicated to building community and strive to help our customers succeed financially. By helping to facilitate financial stability for our customers, we positively impact their lives and support families and our communities. We are socially responsible. We also aspire to foster a productive and enriching work environment for our team members. When our customers and team members thrive, we achieve success for our bank. About You:Being the best bank for our customers and team members begins with outstanding talent that possesses and displays the following attributes:Poised and enthusiastic leaderHighly organized with a strong sense of urgency, initiative and drive to achieve goals and objectivesDemonstrated ability to inspire team members to meet business objectivesMotivates and persuades team members to actAccomplished inside business development leaderTenacious focus on the delivery of an exceptional customer experienceEmbraces operational excellencePassionate about the successful delivery of Bank OZK---s retail value propositionYour Role:In this role, you will focus primarily on effectively and enthusiastically managing the banking center in our growth-oriented retail bank, providing leadership and setting high levels of accountability with team members. You will also provide business development leadership and management, primarily for inside sales. You will contribute your unique talents, skills and experiences to cultivate, maintain and strengthen relationships with the community, providing exceptional customer service while meeting the financial needs of our customers. You will lead your team and our bank to get better every day.Manage inside business development activities, promoting the bank---s full suite of consumer and business products, ensuring growth goals are achievedProactively serve as role model and coach business development activities, including opportunity spotting/referrals, relationship building, outbound calling and lobby managementLead the team to develop professional relationships with customers, listening carefully to customer needs, and matching products and services to meet their needsRetain, grow and attract clients, generating growth that supports the bank---s goalsOversee the day-to-day operations of the banking center and hold team members accountable for appropriate behaviorsExecute strategic and tactical plans to ensure sound operational performance, including effective audit resultsProactively resolve customer concerns in a timely, professional and positive mannerLead by example and be a change agent to help banking center team members evolve to meet shifting customer needs and demandsEnthusiastically embrace, support and model the bank---s values and missionEnsure regular and effective upstream and downstream communication with regional and division leadership and with banking center team membersModel talent development skills and business development skills to facilitate strong employee engagementIdentify and recruit talent to build a highly effective teamDisplay a high degree of integrity, trustworthiness and professionalism at all timesFollow Bank policy, procedures and guidelines to protect customers and bank assetsJob Expectations:Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodationPosition Requirements:Qualifications:Bachelor degree or commensurate work experience required1 year retail customer service and/or business development experience required1 year business development management/leadership experience strongly preferredProven achievement of business growth goals and financial targets requiredExperience managing, leading and coaching professionals requiredComprehensive knowledge of bank products/services and regulations requiredNMLS preferredJob DetailsFunctional Area: Retail/Community BankingPosition Type: Full-Time RegularExperience Required: 1 - 3 YearsDepartment: Community BankingEducation Required: Bachelors Degree

Keywords: Bank OZK, Little Rock , AVP Banking Center Manager, Executive , Little Rock, Arkansas