IT Demand Manager
Company: ATN International, Inc.
Location: Little Rock
Posted on: August 5, 2022
|
|
Job Description:
The Demand Manager is responsible for all forecasting and
planning activities associated with requests for new
projects/initiatives, including demand intake, prioritization, and
managing demand through the entire process lifecycle. The desired
skillset of a Demand Manager crosses a number of disciplines,
primarily a working knowledge of the business needs and priorities
(e.g, Business Analyst and Business Relationship Manager roles) and
the ability to analyze and assess demands from a business and
project management perspective (e.g., Project and Portfolio
Managers, PMO directors, and Scrum Master
roles).Qualifications:BA/BS college degree or its equivalent; MBA
preferredITIL certification or experience with ITSM best practices
preferredPMP or experience with PMBOK or Scrum preferredBusiness
Analyst certification or experience with BABOK
preferredIntermediate to advanced experience with end user
computing tools (spreadsheets, communications & conferencing tools,
business software, etc.)Strong communication skills (written and
verbal), ability to present & discuss complicated information in
clear, concise formatAbility to facilitate conversations, meetings
with diverse stakeholders from all levels of the organization; able
to drive towards consensus, advance organization's agendaStrong
organizational skills, able to manage multiple and changing
prioritiesAdditional background a plus to include: Marketing or
Product Ownership; Strategic Planning; Business Management;
Statistics, Quantitative Reasoning or EconomicsKnowledge of
organizational culture and priorities a plusDuties and
Responsibilities:Overall management of the Demand intake processes
and assessmentMaintain and ensure Demand planning processes within
system and softwareEnter and modify data and ensure the accuracy of
demand dataMonitor trends in demands, ideas submittedHost a regular
Demand review session to evaluate current Demands; facilitates
decision-making from business to address organizational needs;
shapes organizational demand by balancing priorities with existing
resources & capabilities. Subsequently, reviews and analyzes Demand
from business stakeholders, including:Identifies product or market
trendsProvides Business Managers with observations of forecast
directionsReports on Division or Product Family comparisons with
BudgetAssists Sales & Marketing team with development of
consolidated business plansOversight of Knowledge Management system
to maintain integrityResponsible for Application Portfolio
Management governanceProject manage certain IT projects, as
needed.Works with business managers to articulate demand and ensure
timely submission of IdeasEngage with sales, marketing, and
customer service to understand demand forecast drivers.Use and
maintain the Demand tool in ServiceNow as the primary demand
management system tool.Prepare and maintain relevant reports
pertaining to demand planning process PI185033799
Keywords: ATN International, Inc., Little Rock , IT Demand Manager, Executive , Little Rock, Arkansas
Click
here to apply!
|