IT Demand Manager

Company: ATN International, Inc.
Location: Little Rock
Posted on: August 5, 2022

Job Description:

The Demand Manager is responsible for all forecasting and planning activities associated with requests for new projects/initiatives, including demand intake, prioritization, and managing demand through the entire process lifecycle. The desired skillset of a Demand Manager crosses a number of disciplines, primarily a working knowledge of the business needs and priorities (e.g, Business Analyst and Business Relationship Manager roles) and the ability to analyze and assess demands from a business and project management perspective (e.g., Project and Portfolio Managers, PMO directors, and Scrum Master roles).Qualifications:BA/BS college degree or its equivalent; MBA preferredITIL certification or experience with ITSM best practices preferredPMP or experience with PMBOK or Scrum preferredBusiness Analyst certification or experience with BABOK preferredIntermediate to advanced experience with end user computing tools (spreadsheets, communications & conferencing tools, business software, etc.)Strong communication skills (written and verbal), ability to present & discuss complicated information in clear, concise formatAbility to facilitate conversations, meetings with diverse stakeholders from all levels of the organization; able to drive towards consensus, advance organization's agendaStrong organizational skills, able to manage multiple and changing prioritiesAdditional background a plus to include: Marketing or Product Ownership; Strategic Planning; Business Management; Statistics, Quantitative Reasoning or EconomicsKnowledge of organizational culture and priorities a plusDuties and Responsibilities:Overall management of the Demand intake processes and assessmentMaintain and ensure Demand planning processes within system and softwareEnter and modify data and ensure the accuracy of demand dataMonitor trends in demands, ideas submittedHost a regular Demand review session to evaluate current Demands; facilitates decision-making from business to address organizational needs; shapes organizational demand by balancing priorities with existing resources & capabilities. Subsequently, reviews and analyzes Demand from business stakeholders, including:Identifies product or market trendsProvides Business Managers with observations of forecast directionsReports on Division or Product Family comparisons with BudgetAssists Sales & Marketing team with development of consolidated business plansOversight of Knowledge Management system to maintain integrityResponsible for Application Portfolio Management governanceProject manage certain IT projects, as needed.Works with business managers to articulate demand and ensure timely submission of IdeasEngage with sales, marketing, and customer service to understand demand forecast drivers.Use and maintain the Demand tool in ServiceNow as the primary demand management system tool.Prepare and maintain relevant reports pertaining to demand planning process PI185033799

Keywords: ATN International, Inc., Little Rock , IT Demand Manager, Executive , Little Rock, Arkansas