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Project Manager

Company: American Express
Location: Little Rock
Posted on: September 24, 2022

Job Description:

DescriptionYou Lead the Way. Weve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.The mission of the Enterprise Major Incident Management (EMIM) organization is to prevent disruptions and significantly reduce duration of impacts affecting our customers. We achieve this in partnership with American Express Technology, Business and Strategic Partners with a focus on issue detection, isolation, communication, and rapid remediation of major incidents.Objectives:

  • Deliver premier Bridge Management services for major incidents, supporting all applications, platforms, and infrastructure for production and non-production environments
  • Reduce restoration time and Business Capability impacts, with a shift towards more pro-active bridge activities
  • Steer and deliver communications at all levels within Technology and business to ensure transparency, to coordinate critical issues and resolution, to facilitate decision-making, and to build trust.Key responsibilities:
    • Responsible for the planning, coordination, and status reporting of key initiatives within the team using Agile Methodologies to plan, collaborate, and provide status reporting
    • Understand requirements that need engineering / development support, and act as a liaison between the Operations and Development teams to deliver valuable improvements and new tools and resources for team use
    • Develops project plans and ensures that the scope and approach are fully understood by all partners
    • Identifies and supervises key project achievements
    • Ensures all systems of record for project reporting are kept current, and directs and monitors work efforts on a regular basis
    • Understand the EMIM operations and be able to speak to its processes, and procedures
    • Build presentations and documents and communicate these to a wide-ranging audienceEducation & Experience:
      • Bachelors Degree in related field required
      • Tech, Business and Project or Program ManagementCore Proficiencies:Functional
        • Portfolio, Program, and Project Support
        • Project Management (Agile and Waterfall methodologies)Leadership
          • Analytical Thinking
          • Decision Making
          • Influence and Negotiation
          • Relationship ManagementBusiness
            • Planning & Organizing
            • Problem Solving
            • Time management and capable of meeting targets while multi-tasking through multiple projects.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmexQualificationsEducation & Experience:
              • Bachelors Degree in related field required
              • Tech, Business and Project or Program ManagementWe back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.Job: TechnologyPrimary Location: United StatesOther Locations: US-Arizona-PhoenixSchedule Full-timeReq ID: 22022795

Keywords: American Express, Little Rock , Project Manager, Executive , Little Rock, Arkansas

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