Associate Director of Enterprise Operations

Company: University of Arkansas
Location: Little Rock
Posted on: March 19, 2023

Job Description:

Associate Director of Enterprise Operations page is loaded Associate Director of Enterprise Operations Apply locations Little Rock time type Full time posted on Posted Yesterday job requisition id R0034329 Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions.

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-Type of Position:Professional Staff - Project/Program Administration
Workstudy Position: No
Job Type:Regular
Work Shift:
Sponsorship Available: No
Institution Name:University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180 . For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180 .
Department:Enterprise Apps
Department's Website:
Summary of Job Duties:The Associate Director of Enterprise Operations oversees the design, development, implementation, integration, administration, support, and optimization of UA Little Rock's enterprise resource planning (ERP) systems, associated campus-wide applications, and multiple data feeds and interfaces to achieve high-performance, user satisfaction, availability, reliability, and efficiency. This includes supporting the Workday Student implementation firsthand while continuing to support legacy Banner Student and associated interfaces. In this role, leadership, direction, and oversight is provided to team leads and team members to increase enterprise application service delivery, improve customer satisfaction, manage the enterprise software systems environment, and accomplish enterprise application project initiatives. This position is governed by state and federal laws, and agency/institution policy.
Qualifications:Required Education and/or Experience

• Bachelor's Degree in the field of Computer Science, Management Information Systems, Information Technology, Business Administration, or related field;
• At least five (5) years of experience managing teams responsible for ERP systems management, integration, reporting, and operations;
• Experience with Oracle, PL/SQL, SQL, Shell scripting, and Linux is required. Preferred Education and/or Experience
  • Master's Degree in the field of Computer Science, Management Information Systems, Information Technology, Business Administration, or related field;
  • Six (6) to eight (8) years of experience managing cross-functional teams and supervisors responsible for ERP systems management and operations;
  • Experience with scoping, designing, and successfully integrating 3rd party applications;
  • Experience working with vendors, campus IT partners, and various technical staff members to define and drive technical projects to conclusions is a plus;
  • Experience with Workday technical workstreams (data conversion, reporting, integrations) is a plus;
  • Project Management Professional (PMP) certification is preferred. - Duties and Responsibilities
    • Interact with a variety of University stakeholders and effectively manage all activities of programming and enterprise application teams to ensure that prospective applications(s) and/or proposed enhancements or interfaces to applications will meet business requirements; -
    • Coordinate broader departmental effort, including cross-functional leadership, to identify, prioritize, align, manage, and track enterprise application resource allocation and effort reporting, including direct and indirect costs to support the efficient and effective use of resources. This includes analyzing the performance of programming and enterprise applications teams, overseeing the enterprise application monitoring incidents, problems, and resolutions;
    • Act as project lead and responsible for the management, oversight, and completion of assigned enterprise application projects, ensuring projects are delivered on time and within quality and budget criteria. This includes partnering with cross-functional leadership to identify and scope IT needs, projects, and ongoing deliverables, ensuring appropriate resources and constraints are effectively managed and communicated. Also, this includes taking a technical lead role in the Workday Student implementation while continuing to manage and support legacy Banner environment enhancements;
    • Coordinate with IT Leadership to contribute to effective project intake and governance, portfolio management, and enterprise application project reporting. This includes advising and assisting various campus departments in enterprise application evaluations, purchases, installations, and integrations;
    • Coordinate and collaborate with various IT teams (Assistance Center, Networks, Systems, Database Administration, Business Engagement, Project Management, Administrative IT, etc.) to assure optimal uptime, reliability, and usability of ERP systems and critical components. This includes Banner Student, Workday, and more than 50 enterprise applications, data feeds, reports, and interfaces;
    • Lead, coordinate, and participate in key process improvement activities as they relate to software systems and applications on campus. This includes participation in ongoing cyber security risk assessments, documentation, and disaster recovery;
    • Establish and implement policies, procedures, and technologies to ensure appropriate application, data, and process security. This includes collaborating regularly with supervisory direct reports and team members to ensure all established policies and procedures are enforced within teams; -
    • Maintain adequate coverage, promote cross-training, and provide hands-on programming, reporting, integrations, data conversions, and application support, as needed
    • Ensure team utilization of appropriate quality assurance, change enablement, Confluence documentation, and source code repository requirements. All enterprise applications should be documented in Confluence to support ongoing and maintenance functions. All required source code should be added to the source code repository;
    • Identify and recruit; mentor and develop highly effective staff; plan and conduct employee performance appraisals, and administer disciplinary action, raises, bonuses, and promotions when appropriate. Knowledge, Skills, and Abilities
      • Supervisory experience managing teams responsible for ERP systems, reporting, integrations, and IT Operations;
      • Advanced knowledge of software operations and implementation of Commercial off-the-Shelf (COTS) and product line software management for large organizations;
      • Experience in cyber security risk assessment and disaster recovery planning is nice to have;
      • Business process re-engineering experience, as well as an understanding of the relationship between processes and policies;
      • A team player and consensus builder, with a proven track record of delivering cross-functional projects on time and within budget;
      • Project management knowledge and experience;
      • Knowledge of Portfolio Management;
      • Technically fluent in programming languages, including SQL, PL/SQL, and Shell Scripting;
      • Experience with the Software Development Life Cycle;
      • Experience working with both Windows and Linux operating systems;
      • Experience with the SnapLogic Integration Platform is nice to have;
      • Extensive experience with relational databases; Oracle, MySQL, and SQL Server preferred;
      • Experience coordinating with and collaborating with vendor partners and campus IT partners;
      • Ability to analyze problems and develop systematic approaches to resolving them;
      • Ability to oversee the direction, development, and implementation of software solutions;
      • Good written, oral, and interpersonal communication skills with the ability to present ideas in a user-friendly language; -
      • Knowledge of various infrastructure monitoring tools and aptitude to implement various approaches to problem avoidance and elimination;
      • Knowledge of applicable data privacy practices and laws;
      • Commitment to excellent customer service; -
      • Ability to work on-call hours as needed. -
        Additional Information: Please upload all required documents in the "Resume" attachment section of your application (before hitting the submit button), if you want to be considered for this position.
        -
        Salary Information: Commensurate with education and experience
        Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume
        Optional Documents:
        Special Instructions to Applicants:
        Recruitment Contact Information: Name: Bud Tillman
        Title: Deputy CIO & Director of Enterprise Applications
        Contact Information: bgtillman@ualr.edu
        All application materials must be uploaded to the University of Arkansas System Career Site - https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact.
        Pre-employment Screening Requirements:Criminal Background Check, Sex Offender Registry The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry ( MVR ) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce.The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.Constant Physical Activity:N/A
        Frequent Physical Activity:N/A
        Occasional Physical Activity:N/A
        Benefits Eligible:Yes Similar Jobs (5) Assistant Director of Operations locations Little Rock time type Full time posted on Posted Yesterday Director of Campus Living locations Little Rock time type Full time posted on Posted 6 Days Ago About the University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) The University of Arkansas at Little Rock is committed to providing a safe and secure environment for students, faculty, staff, visitors, and prospective employees. The below report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act (HEOA).The report will provide you with information on campus safety and security including information on various policies and procedures for reporting crime, safety and security prevention and protection programs, victim assistance services, fire safety, and other materials to assist you in maintaining your safety and security. https://ualr.edu/safety/clery-annual-security-fire-safety-report/

Keywords: University of Arkansas, Little Rock , Associate Director of Enterprise Operations, Executive , Little Rock, Arkansas