Branch Operational Excellence Manager - Little Rock, AR
Company: Southern Bancorp
Location: Little Rock
Posted on: May 28, 2025
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Job Description:
Who We Are:Southern Bancorp is more than a bank. As a Community
Development Financial Institution (CDFI), a special certification
designated for institutions that serve predominantly underserved
communities, Southern Bancorp combines traditional banking and
lending services with financial development tools and public policy
advocacy to help families and communities grow stronger. Inspired
by the principle that building net worth drives economic
opportunity, our mission is to be wealth builders for everyone in
the communities we serve, with a focus on low-wealth and
un(der)banked populations, as well as an emphasis on Black and
Brown individuals. Job SummaryThe Retail Branch Operational
Excellence Manager is a key role within the Retail Banking
Division, responsible for operational integrity and continuous
improvement across a multi-region branch network. This role leads
the monthly auditing of all retail branches, ensuring compliance
with internal controls, regulatory standards, and operational
excellence framework. It also leads high-impact operational
projects, collaborating with cross-functional teams to enhance
workflows, strengthen risk controls, and improve the team and
customer experience. Responsibilities:
Operational Auditing, Risk Management, and Branch Auditing &
Compliance (50%)Lead and execute a risk-based monthly audit cycle
for all retail banking branches across three regions using a
risk-based methodology.Develop and maintain comprehensive audit
frameworks, checklists, dashboards, and KPIs in alignment with
regulatory and internal standards.Deliver detailed, actionable
audit reports with findings, risk ratings, and corrective
recommendations, and present findings to retail executive and
regional management.Coordinate with regional, market and branch
managers to remediate audit issues, track progress, and verify
implementation of corrective actions.Identify recurring themes and
systemic risks; escalate critical issues to the Director of Retail
Branch Operational Excellence.Provide consultation, guidance and
support to branch staff on operational controls, compliance
practices, and risk mitigation strategies.Maintain and continuously
refine branch audit protocols and scoring mechanisms in alignment
with industry best practice. Operational Standards & Branch
Performance Oversight (25%)Serve as the primary point of contact
for retail branch operations issues, troubleshooting, and resolving
problems as needed.Serve as an escalation point for high-impact or
complex operational issues from branches.Drive standardization of
operations across branches by creating and enforcing Standard
Operating Procedures (SOPs) and best practices.Coach, consult and
support branch staff during policy changes, new process
implementation, and remediation efforts.Collaborate with Risk,
Compliance, IT, and HR to ensure operational readiness for
internal/external audits and regulatory exams.Benchmark and analyze
branch performance data (e.g., transaction accuracy, teller
efficiency, customer service metrics) to identify performance
improvement opportunities in partnership with the Director of
Retail Branch Operational Excellence. Special Projects & Strategic
Initiatives (25%)
Lead and manage strategic retail operations projects such as:
#LI-Onsite
What we offer our employees:A positive impact on Your
Future:401(k)/Roth plan with immediate eligibility and employer
match up to 6%Employee stock ownership planDiscounted rate on
primary home mortgageCredit and housing counseling as well as free
financial education tools available to customers and employees
Benefits to improve your health:No deductible medical insurance
planDental and vision insurance Employer paid life and long-term
disability insuranceFlexible Spending AccountsThe opportunity to
nurture your well-being:Paid holidays and paid time off Bonus plan
Opportunity for merit raisesEmployee reward and recognition
programsCommunity service opportunitiesSouthern Bancorp is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sex, age, sexual orientation, gender
identity, gender expression, status as a protected veteran, among
other things, or status as a qualified individual with disability.
Reasonable accommodation may be made to enable individuals with
disabilities to perform the essential functions.As a Community
Development Financial Institution, Southern Bancorp desires its
workforce to reflect the diversity of the customers and communities
that we serve. Racial and ethnic minorities, people from working
class backgrounds, women and LGBTQ people are often
underrepresented in many financial service industry professions.
Therefore, we strongly encourage applications from people with
these identities or who are members of other marginalized
communities.
Keywords: Southern Bancorp, Little Rock , Branch Operational Excellence Manager - Little Rock, AR, Executive , Little Rock, Arkansas
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