Work From Home- Health Care Representative
Company: Teleperformance At Home
Location: Little Rock
Posted on: January 13, 2021
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Job Description:
Overview About the CompanyTeleperformance is a strategic partner
to the world's leading companies, bringing solutions and enhancing
customer experience during each interaction. We are the largest
interaction expert team in the market: multicultural, highly
skilled, and deeply knowledgeable, with a wide range of integrated
omnichannel solutions, technology, and the highest security
standards. For us, each interaction needs to be treated as
unique.Your ImpactOur Customer Retention Specialist are a very
important part of our family. You will be the eyes and ears for our
team, fielding customer inquiries and finding innovative ways to
respond. Working in a collaborative and engaging environment, you
will have the chance to interact with people from all walks of life
and no two days will be the same. As you continue to grow and
challenge yourself, you will discover your potential can take you
anywhere you want to go.Teleperformance is an Equal Opportunity
EmployerResponsibilities Your ResponsibilitiesHandle and carefully
respond to all inbound and outbound customer inquiriesProvide
excellent customer service through active listeningWork with
confidential customer information and treat it sensitivelyAim to
resolve issues on the first call by being proactive, patient,
empathetic, and understandingAppropriately communicate with
customersCompassionately handle sensitive situations surrounding
healthcare needs, education, and prevention planningAdhere to all
client and regulatory compliance lawsDocument all customer facing
interactionsEngage leadership for support, when appropriate
(involve to resolve)Qualifications What We're Looking forOver 18
years of ageAbility to type 25 wpmHigh School Graduate or
GEDComfort with desktop computer systemProven oral & written
communication skillsCompassionate customer service mindsetAbility
to interact with various types of customersWhat We Prefer6 months
Call Center experience1 year Customer service experienceLogical
problem-solving skillsAvailability to work various shiftsAbility to
use Windows operating systemsOrganization and work prioritization
skills
Keywords: Teleperformance At Home, Little Rock , Work From Home- Health Care Representative, Healthcare , Little Rock, Arkansas
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