Work From Home- Health Care Representative

Company: Teleperformance At Home
Location: Little Rock
Posted on: January 13, 2021

Job Description:

Overview About the CompanyTeleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.Your ImpactOur Customer Retention Specialist are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Teleperformance is an Equal Opportunity EmployerResponsibilities Your ResponsibilitiesHandle and carefully respond to all inbound and outbound customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactive, patient, empathetic, and understandingAppropriately communicate with customersCompassionately handle sensitive situations surrounding healthcare needs, education, and prevention planningAdhere to all client and regulatory compliance lawsDocument all customer facing interactionsEngage leadership for support, when appropriate (involve to resolve)Qualifications What We're Looking forOver 18 years of ageAbility to type 25 wpmHigh School Graduate or GEDComfort with desktop computer systemProven oral & written communication skillsCompassionate customer service mindsetAbility to interact with various types of customersWhat We Prefer6 months Call Center experience1 year Customer service experienceLogical problem-solving skillsAvailability to work various shiftsAbility to use Windows operating systemsOrganization and work prioritization skills

Keywords: Teleperformance At Home, Little Rock , Work From Home- Health Care Representative, Healthcare , Little Rock, Arkansas