Receptionist Clinic
Company: EngageMED Inc
Location: Little Rock
Posted on: May 25, 2023
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Job Description:
Receptionist - ClinicI. Job Summary / Job PurposeUnder direct
supervision, Receptionist is responsible for performing a variety
of general administrative support duties associated with the
patient intake process and performs routine duties within the
clinic.II.Key ResponsibilitiesPerform patient check-in at the time
of visit and completes all paperwork necessary to ensure the
admitting process is efficient and all clinic and regulatory
policies are in compliance.Answer phone calls and direct them
appropriately.Schedule appointments according to office
guideline.Obtain accurate patient and insurance information,
collecting copays (TOS) and deductible amounts.Copy/scan patient
access related hardcopy materials (e.g. ID, referrals, insurance
cards, etc.) into the correct location in the electronic medical
record.Prepare charts for patient appointments making sure all
necessary information is complete.Conduct all functions associated
with patient check-out including pricing services, collecting
patient responsibility payments and scheduling follow-up
appointments.Perform duties involving record filing and retrieval
and assisting with the filing of registration documentation in
electronic medical records.Confirm next day appointments and alerts
patients as to what documentation is needed, including details
associated with time-of-service payment.Follow up with patients
regarding the Missed Appointment Policy and send out the
appropriate communications.Perform other duties as assigned.III.
EngageMED Core ExpectationsAt EngageMED, we expect all our
employees to live the values of Reverence, Integrity, Compassion
and Excellence at work by:Honoring and caring for the dignity of
all persons in mind, body, and spiritEnsuring the highest quality
of care for those we serveWorking together as a team to achieve our
goalsImproving continuously by listening, and asking for and
responding to feedbackSeeking new and better ways to meet the needs
of those we serveUsing our resources wiselyUnderstanding how each
of our roles contributes to the success of CHI.IV. Core Job
CompetenciesCore EngageMED Behaviors: The following behaviors have
been identified as critical to all staff roles at
EngageMED:Teamwork Orientation: works cooperatively &
collaboratively with others toward the accomplishment of shared
goals.Service Orientation: desire to serve and focus ones efforts
on discovering and meeting the needs of internal and external
customers.Achieves Results: reflects a drive to achieve and
outperform. Continuously looking for improvements. Accepts
responsibility for actions and results.Learning and Growth: has a
commitment to continuous professional and organizational
learningCommunication: practices attentive and active listening and
can restate opinions of others; communicates messages in a way that
has the desired effect.Role-Specific Behaviors: these additional
behaviors are necessary in the role:Knowledge of insurance
authorization/billing requirements.Demonstrate strong customer
service and communication skills.Organizational and time management
skills.Proficient computer skills.Knowledge of clinic procedures
and regulatory requirements.Possess a strong work ethic and a high
level of professionalism.A team player who handles multiple
projects simultaneously in a fast paced environment.Skills,
Knowledge or Abilities critical to this role:Language Ability:
Ability to read, analyze and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to common inquiries or complaints
from groups of managers, clients, customers, and the general
public.Math Ability: Ability to add, subtract, multiply and divide
in all units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs.Reasoning Ability: Ability to solve
practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to
interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.Computer Skills: Must be proficient with
the Microsoft Office Suite, Internet navigation, database
management, desktop publishing, spreadsheet, and graphic
presentation packages.V. Job Requirements / Qualificationsa.
Education / Accreditation / Licensure (required & preferred):High
school diploma or equivalent required.b. Experience (required and
preferred):0 1 year healthcare experience preferred.VI.
DisclaimersThis job description reflects EngageMEDs assignment of
essential functions, it does not prescribe or restrict the tasks
that may be assigned.Critical features of this job are listed
above. They may be subject to change at any time due to reasonable
accommodation or other reasons.
Keywords: EngageMED Inc, Little Rock , Receptionist Clinic, Healthcare , Little Rock, Arkansas
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