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Utility Clerk

Company: Harps Food Stores
Location: Little Rock
Posted on: February 16, 2020

Job Description:

PURPOSE STATEMENT: To provide courteous service to customers through careful bagging and carryout of purchases.


  • To provide customer service by smiling, greeting and thanking all customers.
  • To respond to customer questions/requests and explain store policies in a courteous manner.
  • To bag customer purchases quickly insuring that the bags are not overloaded and the merchandise is not damaged.
  • To clean store floors, check lanes, carts, restrooms, parking lot and cases. Safely use cleaning equipment and chemicals.
  • To prevent loss of money and merchandise through removal of bottom-of-cart items, careful product handling, completion of price checks on not on file or miss-scanned items and correct identification of produce.
  • To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately (water, broken containers, floor mats).
  • To perform miscellaneous tasks assigned by supervisors and managers, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers during peak periods of business.
  • To understand the operation, safety requirements and restraints of bag stands, baler, case cutter, check lanes and intercom system.
  • To move bagged purchases from store to customer car.
  • To bring shopping carts into the store from the parking lot so that NO carts are left on the lot.
  • To move recyclable materials, damaged and 'returnable' products to the backroom, sorting the materials into bins.
  • To bring bales and boxes of grocery bags from the backroom to the front end and refill each bag stand area.
  • To remove trash from throughout the store, operating the baler (for those at least 18 years old) and put the compacted bale on a pallet.
  • To return merchandise not wanted by customers (go back) to their location on the shelf.
  • To change signs, banners and AD in the front/interior of the store.
  • To assist cashiers by removing bottom-of-cart items.PRODUCTIONS STANDARDS:
  • Able to bag/carry out purchases without damage to merchandise.
  • Able to bag customer purchases in less than _____ minutes.
  • Respond to cashier call for assistance within 30 seconds.SUPERVISION RECEIVED: Bagger/Sacker/Courtesy Clerk's report directly to the Front End Manager or Store Manager.

  • Basic mathematical ability (add, subtract, multiply, divide).
  • Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers concerning store policy/procedures and use of equipment.
  • Able to pass basic physical examination and drug screen.
  • A stable work and educational history.
  • The ability to read and write English. Able to read instructions, labels, numbers, printed paper and forms.
  • Make judgments concerning customer interaction and the bagging of purchases.
  • Able to bag customer purchases so that products will stack without damage (spatial relationship).
  • Good interpersonal communication skills.PREFERRED:
  • High school diploma or equivalent.
  • Prior experience in a related type of job.
  • Prior experience operating a baler, case cutter, cleaning/sanitation equipment and intercom.TASKS OF THE JOB - This position generally includes:
  • Mobility:
  • To complete grocery/produce price check in aisle, approximately 75 yards.
  • To remove bottom-of-cart items, approximately 25 feet.
  • To end of check-lane to bag purchases at the checkstand, approximately 15 feet.
  • To return 'go backs' and 'face'/clean/stock shelves, approximately 75 yards.
  • To move from store to customer's car in parking lot and back to store with carts, approximately 100 yards.
  • To move to backroom of store for supplies/product/maintenance equipment and return, approximately 100 yards.
  • Work on tile, asphalt, or concrete for a maximum of 8 hours in duration.
  • Unload customer purchases from and to cart/checkstand/car, 10 to 15 lbs. each.
  • Move/lift a maximum of 100 lbs. from 6 inches to 48 inches.
  • Move a maximum of 100 lbs. up to 10 feet.
  • Pick up items from floor/case/shelf/cart/bottom of cart/ground/checkstand.
  • Select bags at bag stand and replenish bags.
  • Place bags in customer's car.
  • Complete cleaning duties at front end, backroom, and in store aisles.
  • Attain merchandise on the top of grocery shelves, approximately 84 inches from the floor.
  • Attain merchandise on the check-lane and cart.
  • Clean checkstand/belts/equipment, fill backstand area, and replenish supplies.
  • Place bags in customer's car.
  • Handle paper/plastic bags.
  • Handle car door opening/closing handles.
  • Grasp and handle wet/cold/hot/crushable store products.
  • Grasp shopping cart and maintain equipment.
  • Move shopping carts, stocking carts, and cleaning equipment up to 100 yards.
  • Recognize merchandise, bag size, product size, shelf tags, labels on products, grocery carts, signs, customers, and cars,
  • Perceive color difference in produce/grocery items.
  • Respond to customer questions and responses.
  • Respond to intercom.
  • Respond to co-workers questions.
  • Communicate with customers (greeting, thank you).
  • Answer customer questions and respond to comments.
  • Use the intercom system.
  • Communicate with co-workers.
  • Read labels, signs, tags, AD, numbers, and aisle markers. WORK ENVIRONMENT
  • Inside and outside work with variations in heat/cold/dust/humidity.
  • Exposure to all weather conditions (hot, cold, rain, snow, sun, ice, and wind).SAFETY:
  • The employee will not use drugs or alcohol on the job.
  • The employee will not create a direct threat to the health and safety of others on the job.

Keywords: Harps Food Stores, Little Rock , Utility Clerk, Hospitality & Tourism , Little Rock, Arkansas

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