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Customer Service Manager

Company: Revolution Company
Location: Little Rock
Posted on: January 11, 2021

Job Description:

Revolution CompanyLocation: US-AR-Little RockCategory: Customer ServiceType: Full TimeOverview

Revolution is a global brand unified by a single mission: creating plastics that help preserve our environment. Through our innovative "Closed Loop System,"? Revolution recovers, cleans and processes plastic materials to maintain the smallest carbon footprint possible.

Spanning nearly every industry, our family of brands delivers sustainable, high-quality plastic products to both consumers and companies alike. Our brands include Delta Plastics, Revolution Ag, Revolution Bag, Rodeo Plastics, and Command.

Revolution - Believe in Better Plastics

Responsibilities

Revolution Company is now hiring for a Customer Service Manager to join its team. We are looking for a proven leader with excellent interpersonal skills with a passion for providing exceptional customer service. The successful candidate will provide a productive and motivating working environment and address any customer issues/disputes. Reporting to the VP of Sales, this position is based out of Little Rock, AR, and offers competitive benefits and growth opportunities.

  • Recruit, mentor, and develop customer service associates.
  • Supervise day-to-day operations in the customer service department.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a daily basis.
  • Assess service statistics and prepare detailed reports on your findings.
  • Manage associates to keep the team at full capacity and minimize customer mistakes.
  • Interact with customers daily, responding to their questions, and guiding them to the appropriate service.
  • Improve customer service experience, create engaged customers.
  • Take ownership of customers' issues and follow problems through to resolution.

    Qualifications

    • Bachelor's Degree in Business Administration or a related field required.
    • 5+ years of proven working experience providing customer service support. Manufacturing experience preferred.
    • 1+ years' supervisory experience.
    • Exceptional computer skills with a working knowledge of customer service software, databases, tools, and MS Office Suite.
    • Excellent interpersonal and communication skills, including presentation skills and effectively communicating with management and internal and external customers.
    • Ability to translate your skills to other employees through training and mentoring.
    • Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience.
    • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manager.
    • Creative problem solver who thrives when presented with a challenge.

      Revolution Company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PI128453727

Keywords: Revolution Company, Little Rock , Customer Service Manager, Hospitality & Tourism , Little Rock, Arkansas

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