Host/Cashier
Company: Buffalo Wild Wings
Location: Little Rock
Posted on: January 11, 2021
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Job Description:
A Host/Hostess presents a positive first impression of the
establishment---s friendliness, excellent service and high
standards. The Host/Hostess also greet Guests upon arrival, inform
Guests of their wait time, monitor a waiting list, enter Guest
names into the computer system, show Guests to their table and bid
Guests farewell as they leave. A Host/Hostess must be able to carry
natural conversation with Guests without sounding scripted or
intrusive. Additionally, the Host cares for our Guests by refilling
beverages and performs light housekeeping duties such as cleaning
glasses and menus and ensures restrooms are clean, stocked and
orderly. As a member of an energetic team, the Host/Hostess may
also need to answer the phones and fill to-go orders when needed.
Availability must include nights and weekends. Responsibilities:
Greet incoming and departing Guests warmly with a genuine smile and
eye contact; escort them to assigned dining area; present menus;
announce waiter---s name Use visual cues to seat Guests in either
the bar or dining area depending on their preference Inform Guest
of current promotion and who will be serving them to ensure a
smooth handoff to the service staff Answer incoming calls to the
restaurant and provide appropriate service Manage the flow of
Guests into the Dining and Bar areas, provide accurate wait times
to incoming Guests if appropriate Tend to special Guest needs and
requests Observant to Guests--- needs throughout dining experience
to ensure they receive high quality service (i.e. notice a drink
refill is needed while seating another Guest and ensuring the drink
is refilled prior to getting back to the door). Protect
establishment and patrons by adhering to sanitation, safety and
alcohol control policies Help dining room staff by setting and
clearing tables; replenishing water; serving beverages Issue dining
charges by verifying orders; calculating taxes; totaling bill for
to-go orders Receive payments by validating credit charges;
approving checks; accepting currency; calculating and issuing
change for ToGo orders Reconcile cash drawer by proving cash
transactions; listing checks and credit card charges for to-go
orders Contribute to team effort by accomplishing related results
as needed Requirements: Must be able to read menus Must be able to
articulate clear greetings and farewells to Guests, as well as
being able to understand requests for assistance Must be able to
clearly communicate Guests--- needs to the kitchen, servers,
Managers, etc. Must be able to hear well in a loud environment in
order to answer telephone and respond to Guest requests Must be
able to walk and stand during entire shift Must be able to
articulate clear greetings and farewells to Guests Must be able to
carry trays or supplies (10-30 lbs.) A desire to help out where
needed and work as part of a team Passion for providing
extraordinary service The ability to thrive in a fast-paced
environment An appetite for learning (and great food) Flexibility
to work a variety of shifts 6 months experience in a full-service
restaurant preferred Must be upbeat, outgoing and positive Must be
able to assist Guests and possess great Guest relations skills
Ability to work effectively within a team Host/Hostess top skills &
proficiencies: Customer Service People Skills Professionalism High
Energy Multitask Thoroughness Basic Math Teamwork Attention to
Detail Verbal Communication Organized recblid
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Keywords: Buffalo Wild Wings, Little Rock , Host/Cashier, Hospitality & Tourism , Little Rock, Arkansas
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