Concierge

Company: The Alotian Club
Location: Little Rock
Posted on: February 23, 2021

Job Description:

Description: The primary purpose of the Concierge is to provide the highest level of service to the Members and provide administrative support while maintaining strict confidentiality of all Club and Member business.Daily Duties:

• Assist and process reservation requests
• Distribute daily Dining and Golf email
• Check luggage tags
• Prepare daily cabin cards to be written and distributed
• Greet and assist members and their guests, coworkers, vendors and contractors in a professional, timely and welcoming manner
• Create, maintain and distribute daily cabin and dining sheets to appropriate management staff
• Communicate closely with all departments regarding Member activity as necessary
• Serve as a receptionist who answers the phone, directs incoming calls, and delivers messages to staff or club offices in a professional and timely manner
• Input all facility maintenance requests into online system
• Create and keep updated records of the Vehicle Check-Out Log
• Communicate club history and information to Members and their guests
• Communicate closely with Housekeeping to ensure turn-down service is completed at a convenient time and with Valet to clear cabinsOther Duties and Responsibilities:
  • Create and maintain Library and book inventory
  • Assist Members in all their printing, faxing, scanning and shipping needs
  • Maintain inventory of Concierge supplies (including, but not limited to: Member and guest sign-in books, specialty pens, luggage tag supplies, etc.
  • Maintain a safe, clean, and organized work environment
  • Keep up-to-date on Club policies and procedures
  • Perform other duties as assigned. Requirements: Qualifications:
    • Outstanding administrative, interpersonal and communication skills (written and verbal)
    • Excellent guest service skills
    • Excellent organizational skills
    • Ability to work collaboratively in a team-oriented environment
    • Effective time management skills with the ability to prioritize multiple projects and high workloads with high attention for detail
    • Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Copy/Fax/Scan machine
    • Experience with multiple-line telephones
    • Hospitality experience preferredWork EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind or inclement weather as the demands of the position so dictate.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart.The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, and extensive reading.constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.PM20
      
      PI

Keywords: The Alotian Club, Little Rock , Concierge, Hospitality & Tourism , Little Rock, Arkansas