Customer Service Tech- Russellville, AR
Company: Lumen
Location: Russellville
Posted on: February 25, 2021
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Job Description:
About LumenLumen is guided by our belief that humanity is at its
best when technology advances the way we live and work. With
450,000 route fiber miles serving customers in more than 60
countries, we deliver the fastest, most secure global platform for
applications and data to help businesses, government and
communities deliver amazing experiences. Learn more about Lumen?s
network, edge cloud, security and communication and collaboration
solutions and our purpose to further human progress through
technology at news.lumen.com, LinkedIn: /lumentechnologies,
Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram:
@lumentechnologies and YouTube: /lumentechnologies.The RoleThe
Customer Service Technician will be performing installation,
maintenance and troubleshooting of high-speed internet, video and
voice networks including associated wiring and equipment.
Additionally, maintaining and repairing outside plant facilities
within assigned geographic service areas. The Main
Responsibilities* Perform installation, maintenance and
troubleshooting of high-speed internet, video and voice networks
including associated wiring and equipment.* Perform maintenance and
repair on outside plant facilities.* Climb poles, use a shovel and
pick to dig up and bury cable; and may be required to work in
manholes or controlled environmental vaults (CEV). Locate buried
telephone cables.* Observe all safety rules and regulations.*
Assist other Technical personnel in the performance of their duties
when requested.* Must convey a positive and professional appearance
and demeanor when communicating the company's products and services
to our customers.* Actively support sales and marketing related
activities.* Direct customer facing work and sales referrals.*
Accountability/dependability (on time and on load when scheduled
and serve on call as needed).* Teamwork (technical expertise
developed to complete work efficiently to achieve work group key
service measures).* Active Listening (ability to take input from
customers, APS and co-workers to problem solve and improve
skills).* Asking relevant questions to ensure problems are resolved
quickly or to clarify information or directions.* Active Learning
(curious seeker of new information and actively works to improve
skills and knowledge).* Assume all other duties as assigned.What We
Look For in a Candidate* Education/experience of High School
diploma (or equivalent) or higher.* Ability to distinguish colors
on facilities.* Ability to handle 28 ft extension ladders (up to 75
lbs. routine work) and manhole covers (up to 150 lbs.).* Ability to
successfully complete service tech boot camp training, POTS/DSL
installation/repair, cable splicing/maintenance, basic
transmissions, air pressure, and HSI installations (self and
full).* Basic computer skills including MS Office applications.*
Ability to work in confined spaces (e.g. attics, crawl spaces,
utility holes).* Ability to work aloft (e.g. ladder).* Ability to
work outside in all weather conditions and at various hours of the
day/night.* Ability to work varying shifts and hours including
possible mandatory overtime, weekends and holidays.* A valid
driver's license and satisfactory driving record.Preferred
Qualifications: * Prior experience as a customer facing telecom
operations technician.* Basic electricity training/certification or
documented equivalent work experience.* ADSL installation/repair
experience (self/full installs).* A+/Net + Certified Required Soft
Skills.What to Expect NextBased on your job application information
you may be given the opportunity to complete a video interview
immediately after applying. This will include a set of questions
for you to record a response to in addition to Game Challenges.
Completion of this video interview is a requirement in order to be
considered for our open position. Now not a good time? No worries,
we will also send you an email with a link to complete the video
interview. We strongly recommend that you complete this within 5
days of your application date.Posting closes 1/27/2021Requisition
#: 236749When applying for a position, you may be subject to a
background screen (criminal records check, motor vehicle report,
and/or drug screen), depending on the requirements for the
position. Job-related concerns noted in the background screen may
disqualify you from the new position or--your current role.
Background results will be evaluated on a case-by-case basis.This
position is part of a bargaining unit and represented by a union.
Depending upon the applicable collective bargaining agreement under
which you may be hired, you may be: (a) required to join the union
and pay union dues as a condition of employment; or, (b) required
to pay union dues, but not join the union as a condition of
employment; or (c) free to chose whether or not to join the union,
but if you do join the union you would be obligated to pay union
dues.EEO StatementWe are committed to providing equal employment
opportunities to all persons regardless of race, color, ancestry,
citizenship, national origin, religion, creed, veteran status,
disability, medical condition, genetic characteristic or
information, age, sex, gender, sexual orientation, gender identity,
marital status, family status, pregnancy, or other legally
protected status (collectively, "protected statuses"). We do not
tolerate unlawful discrimination in any employment decisions,
including recruiting, hiring, compensation, promotion, benefits,
discipline, termination, job assignments or training.DisclaimerThe
above job definition information has been designed to indicate the
general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to this job. Job
duties and responsibilities are subject to change based on changing
business needs and conditions.Salary RangeSalary Min $0 Salary Max
$0 This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.This position is eligible for
either short-term incentives or sales compensation. Director and VP
positions also are eligible for long-term incentive. To learn more
about our bonus structure, you can view additional information
here. We're able to answer any additional questions you may have as
you move through the selection process.As part of our comprehensive
benefits package, Lumen offers a broad range of Health, Life,
Voluntary Lifestyle and other benefits and perks that enhance your
physical, mental, emotional and financial wellbeing. You can learn
more by visiting https://lumenbenefits.com.Note: For
union-represented postings, wage rates and ranges are governed by
applicable collective bargaining agreement provisions.
Keywords: Lumen, Little Rock , Customer Service Tech- Russellville, AR, Hospitality & Tourism , Russellville, Arkansas
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