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Full Time Sales & Customer Service Representative

Company: Essential Marketing & Sales Firm
Location: Newark
Posted on: November 22, 2021

Job Description:

Job Description

Next Wave is an outsourced marketing agency looking for a Full Time Sales & Customer Service Representative to join our Newark office on a permanent basis.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.



Here at Next Wave, our company holds four key values:

Leadership: Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs.

Honesty: If you want to be trusted personally or professionally, you must be honest.

Growth: We measure growth by the tenacity in someones work ethic, which guarantees an outstanding outcome.

Professional Development: Professional development comes from a commitment to excellence. The quality of a persons life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor - Vince Lombardi



Essential Skills:

Clear written and verbal communication skills

1+ years of prior experience is preferred

Strong relationship management skills

Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

Business acumen in the marketing and client relations field is preferred

Must understand and comply with applicable regulations and standard operational procedures

Must ensure that all transactions are executed properly and meet compliance guidelines



Core Responsibilities:

Provide high-quality service to each of our clients

Build new accounts through direct selling

Maintain client confidentiality at all times

Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists

Communicates clearly with staff in a timely and professional manner

Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client



This position includes in-person sales and customer service. This is a commission paid role.

Keywords: Essential Marketing & Sales Firm, Little Rock , Full Time Sales & Customer Service Representative, Hospitality & Tourism , Newark, Arkansas

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