Customer Service Representative
Posted on: January 15, 2022
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen 's network, edge cloud,
security and communication and collaboration solutions and our
purpose to further human progress through technology at
news.lumen.com, LinkedIn: /lumentechnologies, Twitter:
@lumentechco, Facebook: /lumentechnologies, Instagram:
@lumentechnologies and YouTube: /lumentechnologies.
The Customer Service Technician will be performing installation,
maintenance and troubleshooting of high-speed internet, video and
voice networks including associated wiring and equipment.
-Additionally, maintaining and repairing outside plant facilities
within assigned geographic service areas
POSTING CLOSES 1/13/2022
The Main Responsibilities
Perform installation, maintenance and troubleshooting of high-speed
internet, video and voice networks including associated wiring and
Perform maintenance and repair on outside plant facilities.
Climb poles, use a shovel and pick to dig up and bury cable; and
may be required to work in manholes or controlled environmental
Locate buried telephone cables.
Observe all safety rules and regulations.
Assist other Technical personnel in the performance of their duties
Must convey a positive and professional appearance and demeanor
when communicating the company's products and services to our
Actively support sales and marketing related activities.
Direct customer facing work and sales referrals.
Accountability/dependability (on time and on load when scheduled
and serve on call as needed).
Teamwork (technical expertise developed to complete work
efficiently to achieve work group key service measures).
Active Listening (ability to take input from customers, APS and
co-workers to problem solve and improve skills).
Asking relevant questions to ensure problems are resolved quickly
or to clarify information or directions.
Active Learning (curious seeker of new information and actively
works to improve skills and knowledge).
Assume all other duties as assigned.
What We Look For in a Candidate
Education/experience of High School diploma (or equivalent) or
Ability to distinguish colors on facilities.
Ability to handle 28 ft extension ladders (up to 75 lbs. routine
work) and manhole covers (up to 150 lbs.).
Ability to successfully complete service tech boot camp training,
POTS/DSL installation/repair, cable splicing/maintenance, basic
transmissions, air pressure, and HSI installations (self and
Basic computer skills including MS Office applications.
Ability to work in confined spaces (e.g. attics, crawl spaces,
Ability to work aloft (e.g. ladder).
Ability to work outside in all weather conditions and at various
hours of the day/night.
Ability to work varying shifts and hours including possible
mandatory overtime, weekends and holidays.
A valid driver's license and satisfactory driving record. -
Prior experience as a customer facing telecom operations
Basic electricity training/certification or documented equivalent
ADSL installation/repair experience (self/full installs).
A+/Net + Certified Required Soft Skills.
What to Expect Next
Based on your job application information you may be given the
opportunity to complete a video interview immediately after
applying. This will include a set of questions for you to record a
response to in addition to Game Challenges. Completion of this
video interview is a requirement in order to be considered for our
open position. Now not a good time? No worries, we will also send
you an email with a link to complete the video interview. We
strongly recommend that you complete this within 5 days of your
Requisition #: 273295
This position is part of a bargaining unit and represented by a
union. -Depending upon the applicable collective bargaining
agreement under which you may be hired, you may be: (a) required to
join the union and pay union dues as a condition of employment; or,
(b) -required to pay union dues, but not join the union as a
condition of employment; or (c) free to chose whether or not to
join the union, but if you do join the union you would be obligated
to pay union dues.
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, creed, veteran status, disability, medical
condition, genetic characteristic or information, age, sex, gender,
sexual orientation, gender identity, marital status, family status,
pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: Lumen, Little Rock , Customer Service Representative, Hospitality & Tourism , Augusta, Arkansas
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