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Customer Service Representative

Company: Tata Consultancy Service Limited
Location: Little Rock
Posted on: January 16, 2022

Job Description:

Customer Care Representative


The Customer CareRepresentative should have a passion to provide optimal customer serviceexperience over the phone to a wide variety of customers about variousinsurance topics and products. Candidates should have a positive attitude,willingness to learn, strong work ethic, and comfortable using computers.

Responsibilities Include:
Receivesand answers phone calls from a variety of customers (such as insureds, familymembers, medical providers, insurance agents, etc) who are calling for serviceon an insurance policy and/or status of an insurance claim.
Works promptly, completely, and accurately while appropriately andsecurely answering all customer inquiries received.
Promotes customer and client satisfaction with the goal toefficiently resolve most or all customer concerns within the first point ofcontact.
&nb sp; Represents TCS and TCSs clients with professional pride tointernal and external customers.
Functionswithin a team based environment and actively participates in achieving teamgoals.
Workswell with others. Inquires for help or delegates customer requests not withinthe employees skillset and as needed appropriately and professionally to otheremployees or internal departments in order to complete the customer servicerequests received from phone calls.
Capableto appropriately use various resources including but not limited to customerinformation, procedures, computer applications, companys intranet, and theinternet with the intent to accurately and efficiently answer customerquestions and process customer requests.
Thoroughlytracks and documents all contacts and conversations in the correct system;follows up to customer request, callbacks, and outstanding work as required oras directed by management.
Occasionallyprovides information to other employees and managers on a variety of complexcustomer service issues requiring knowledge of either life/health, annuity andinvestment products, phone calls, and transactions.
Proactivelyseeks out and discovers customer trends from customer feedback that may causeunneeded additional phone calls or customer concerns that could have beenavoided. Reports trends to management when applicable. May additionally suggestan appropriate solution to resolve the given trend for management and companyreview.
Receivesconstructive feedback willingly and professionally. Also, provides solicitedfeedback appropriately and professionally about customers, systems, and fellowemployees to management and/or the company.
Learnsnew material at an efficient pace. Completes all required education withinexpected timeframes. Maintains the knowledge acquired from training throughindependent continual online courses including but not limited to companypolicies, computer applications, departmental procedures, and client productsand services available.
Activelyseeks out other educational opportunities to improve self, the team, thedepartment, and/or the company.

Keywords: Tata Consultancy Service Limited, Little Rock , Customer Service Representative, Hospitality & Tourism , Little Rock, Arkansas

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