Customer Service Representative
Company: Tata Consultancy Service Limited
Location: Little Rock
Posted on: January 16, 2022
Customer Care Representative
The Customer CareRepresentative should have a passion to provide
optimal customer serviceexperience over the phone to a wide variety
of customers about variousinsurance topics and products. Candidates
should have a positive attitude,willingness to learn, strong work
ethic, and comfortable using computers.
Receivesand answers phone calls from a variety of customers (such
as insureds, familymembers, medical providers, insurance agents,
etc) who are calling for serviceon an insurance policy and/or
status of an insurance claim.
Works promptly, completely, and accurately while appropriately
andsecurely answering all customer inquiries received.
Promotes customer and client satisfaction with the goal
toefficiently resolve most or all customer concerns within the
first point ofcontact.
&nb sp; Represents TCS and TCSs clients with professional pride
tointernal and external customers.
Functionswithin a team based environment and actively participates
in achieving teamgoals.
Workswell with others. Inquires for help or delegates customer
requests not withinthe employees skillset and as needed
appropriately and professionally to otheremployees or internal
departments in order to complete the customer servicerequests
received from phone calls.
Capableto appropriately use various resources including but not
limited to customerinformation, procedures, computer applications,
companys intranet, and theinternet with the intent to accurately
and efficiently answer customerquestions and process customer
Thoroughlytracks and documents all contacts and conversations in
the correct system;follows up to customer request, callbacks, and
outstanding work as required oras directed by management.
Occasionallyprovides information to other employees and managers on
a variety of complexcustomer service issues requiring knowledge of
either life/health, annuity andinvestment products, phone calls,
Proactivelyseeks out and discovers customer trends from customer
feedback that may causeunneeded additional phone calls or customer
concerns that could have beenavoided. Reports trends to management
when applicable. May additionally suggestan appropriate solution to
resolve the given trend for management and companyreview.
Receivesconstructive feedback willingly and professionally. Also,
provides solicitedfeedback appropriately and professionally about
customers, systems, and fellowemployees to management and/or the
Learnsnew material at an efficient pace. Completes all required
education withinexpected timeframes. Maintains the knowledge
acquired from training throughindependent continual online courses
including but not limited to companypolicies, computer
applications, departmental procedures, and client productsand
Activelyseeks out other educational opportunities to improve self,
the team, thedepartment, and/or the company.
Keywords: Tata Consultancy Service Limited, Little Rock , Customer Service Representative, Hospitality & Tourism , Little Rock, Arkansas
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