Concierge/Service Porter
Company: Mercedes Benz of Little Rock
Location: Little Rock
Posted on: May 15, 2022
Job Description:
Job DescriptionIf you're looking for an opportunity to be
appreciated and involved in your career, your search is complete.
We have a great history of providing excellent career
opportunities. Winrock Automotive Group is a family owned business
dedicated to our employee's success and growth. With five locations
in the Natural State (Arkansas), opportunities abound!We are
currently seeking to hire a Concierge/Service Porter!! Apply Today!
POSITION SUMMARY:The primary focus for a concierge/service porter
is to greet all service customers, ensure customer satisfaction,
and work directly with the service advisors to assist customer
needs in a timely and efficient manner. ESSENTIAL DUTIES:
- Greet all customers entering the service area with a friendly,
upbeat professional attitude, answer their questions, and direct
them to the appropriate person or location
- Control service traffic flow, parking and assist with loaner
vehicles as needed. Park vehicles after they have been written
up
- Drive safely and report any lot damage immediately. Zero lot
damage is the goal and the expectation
- Retrieve customer vehicles at cashier for pick-up; ensure the
proper process is followed. Thank all customers for there
business.
- Deliver the keys to the appropriate place immediately after
parking a vehicle in the service parking lot
- Maintain a clean and safe service drive area, free of trash,
water, leaves, dirt, etc.
- Drive vehicles to and from service lane, service stalls, and
parking lot as needed.
- Make sure daily that all courtesy vehicles are clean, fueled,
and ready for the next customer.
- Conduct business in an ethical and professional manner
- Assist with various assignments that could be assigned by
management
- Performs other job-related duties and responsibilities as may
be assigned from time to timeADDITIONAL RESPONSIBILITIES:
- Maintain professional appearance in accordance with the
employee handbook
- Maintain an organized, safe, and clean work environment
- Expected to attend service meetings, if required
- Expected to arrive to work on time and work required shift
- Follow instructions from supervisor
- Interact effectively with co-workers
- Receive feedback from supervisor in a positive manner
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required.
- Work experience within the related job duties assigned;
dealership experience preferred.
- Demonstrates knowledge in the area of duties assigned
- Understand the importance of and maintain confidentiality
- Understand and follow work rules, policies, and procedures
EDUCATION and/or EXPERIENCE: High school diploma or
equivalent.PHYSICAL DEMANDS: The physical demands described here
are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions. The employee is
regularly required to sit, stand, and walk. Frequently required to
climb; and stoop, kneel, crouch or crawl. The employee must
frequently lift and/or move up to 10 pounds and occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust
focus.WORK ENVIRONMENT: The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.While performing the duties of
this job, the employee is occasionally expected to travel long
distance, however the normal day-to-day operations will be
conducted in a professional dealership setting. In which involves
moving customer or company vehicles frequently. The noise level in
the work environment is usually moderate.PRE-EMPLOYMENT SCREENING:
Motor vehicle record, drug screen, and background checks
required.WHAT WE OFFER:
- Medical, Dental and Life Insurance
- Vision Insurance
- Short term and long-term disability
- 401K
- Paid time off
- Closed on Sundays!The company reserves the right to review and
change responsibilities, job duties, and/or skills at any time,
with or without notice. This job description is not intended to
maintain a complete list of all responsibilities, duties, and/or
skills required for this particular job. Your employment is "At
Will", which means you may be terminated at any time and for any
reason, with or without advance notice. Employees are also free to
quit at any time. Therefore, this job description is not a contract
of employment. The company is an equal opportunity employer. It is
our policy to provide equal employment opportunity (EEO) to all
qualified persons regardless of race, color, religion, gender,
national origin, age, disability, marital status, military status,
genetic information or any other category protected by federal,
state, and local laws.
Keywords: Mercedes Benz of Little Rock, Little Rock , Concierge/Service Porter, Hospitality & Tourism , Little Rock, Arkansas
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