Guest Services Manager
Company: Embassy Suites Little Rock
Location: Little Rock
Posted on: June 23, 2022
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Job Description:
Primary Purpose:
The primary purpose of the Front Office Manager is to ensure an
exceptional guest experience while ensuring all standard operating
procedures pertinent to the Front Office Department (including
brand and Atrium specific) are being followed.
Work Performed:
The Front Office Manager will be tasked with the following duties,
responsibilities, and assignments:
- Manage direct reports by ensuring Associates understand
employment practices, recommending employment decisions and
corrective action, supporting performance management, and
implementing discipline
- E nsur e that Associates are meeting guest needs and
appropriately responding to any guest concerns and escalating as
appropriate ;
- Creat e a best-in-class guest experience by engaging with guests,
providing friendly courteous service, anticipating guest needs,
increasing guest loyalty, and maintaining relationships;
- Coordinat e activities with other departments to ensure that
services are provided in an efficient and timely manner ;
- Ensur e financial goals of the department and the hotel are being
met by managing labor costs; controlling expenses for supplies and
equipment, and determining revenue-driving initiatives;
- Perform or assist with cleaning duties as necessary ensuring the
hotel is achieving Cleanliness A ssured S tandards ;
- Evaluat e and recommend revenue driving initiatives and monitor
revenue performance ;
- Recommend and implement approved changes that could improve
service and increase operational efficiency ;
- Ability to serve as Manager on Duty; and
- Any and all other work as required to complete the primary
purpose of the position.
Keywords: Embassy Suites Little Rock, Little Rock , Guest Services Manager, Hospitality & Tourism , Little Rock, Arkansas
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