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Shift Leader

Company: Church's Chicken
Location: Little Rock
Posted on: January 27, 2023

Job Description:

Shift Leader

Position Summary: The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.

I. Primary Job Duties

The position of Team Member/Shift Leader is responsible for the following major duties and tasks:

1. Creates a World Class Guest Experience

  • Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.
  • Provides guests a "brand right" environment in which to place their orders, receive their food and dine inside the restaurant.
  • Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
  • Provides guest satisfaction by assisting and resolving all complaints in person or by phone,
  • Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.
    2. Delivers Exceptional Brand Standards, Cleanliness and Safety
    • Monitors and ensures all menu products are prepared and served according to standard procedures.
    • Ensures that all product holding times are strictly observed.
    • Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed.
    • Maintains standard procedures for receiving, handling, and storage of food products.
    • Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant.
    • Ensures that all tasks are accomplished in a safe manner.
    • Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment.
    • Monitors and ensures adherence to all safety and security policies and procedures.
      3. Communicates Openly With Manager and Team Members
      • Listens and follows directions.
      • Assigns job duties to team members and ensures successful completion of all assignments and activities.
      • Provides feedback to team members on job expectations and standards.
      • Monitors team member dress code, professional appearance and attendance and provides feedback on compliance.
      • Responds positively to feedback.
      • Is honest and courteous when communicating with guests, team members, vendors, and managers.
      • Communicates positively about the company.
      • Conducts All Star Training and provides feedback to team members on performance.
        4. Demonstrates and Fosters Team Work
        • Keeps supervisor informed of work related issues.
        • Recognizes and rewards team member performance.
        • Works well with team members and fosters teamwork.
        • Offers help without being asked in all areas of the restaurant.
        • Supports Company values, goals, and work rules.
          5. Performs Administrative Duties as Assigned
          • Monitors and performs opening and closing duties as required
          • Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet
          • Enters inventory and payroll as required
          • Ensures compliance to established cash handling and security processes
          • Adheres to company policy and procedure for bank deposits
          • Performs other duties as assigned by Manager/Assistant General Manager
            II. Technical and Other Skills Required:
          • Must be 18 years old.
          • Must have a high school diploma or equivalent (GED).
          • Must be eligible to work in the United States.
          • Must possess a valid driver's license, access to an automobile during shifts, and proof of vehicle insurance.
          • Must pass a background check.
          • Must have access to a telephone 24 hours a day.
          • Must be available to work assigned schedule and open and close the restaurant.
          • May be required to work temporarily at other restaurant locations.

Keywords: Church's Chicken, Little Rock , Shift Leader, Hospitality & Tourism , Little Rock, Arkansas

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