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Customer Service Representative

Company: Servstaffing Inc
Location: Little Rock
Posted on: May 25, 2023

Job Description:

*Job Title: Customer Service Representative*

*Job Description*

* Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.

* Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.

* Thoroughly documents all contacts and conversations; follows up as required.

* Works with other departments to complete customer requests as needed, and minimize escalations.

* Gains proficiency in various administration and automated workflow systems.

* Processes complex and varied service requests.

* Consistently meets/exceeds set quality and productivity metrics.

* Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.


* High School diploma or equivalent.

* Up to 1 year experience with call center or customer service experience/training.

* Fundamental computer knowledge and maneuverability within window applications.

* Basic understanding of Microsoft office suite, specifically Word and Excel.

Job Type: Full-time

Pay: $34,000.00 - $35,400.00 per year


* 401(k)

* Dental insurance

* Health insurance

* On-the-job training

* Paid time off

* Parental leave

* Professional development assistance

* Vision insurance

Experience level:

* 1 year


* Day shift

* Morning shift

Weekly day range:

* Monday to Friday

Work setting:

* Call center

* In-person

* Office

Ability to commute/relocate:

* Little Rock, AR: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Keywords: Servstaffing Inc, Little Rock , Customer Service Representative, Hospitality & Tourism , Little Rock, Arkansas

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