Customer Service Representative
Company: Servstaffing Inc
Location: Little Rock
Posted on: May 25, 2023
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Job Description:
*Job Title: Customer Service Representative*
*Job Description*
* Provides information on a variety of complex customer service
issues requiring knowledge of life and health insurance,
retirement, annuity and investment products and transactions
focusing on customer satisfaction, quality, and efficiency.
* Communicates with customers regarding service request or
problems; documents, evaluates and resolves customer's
inquiries.
* Thoroughly documents all contacts and conversations; follows up
as required.
* Works with other departments to complete customer requests as
needed, and minimize escalations.
* Gains proficiency in various administration and automated
workflow systems.
* Processes complex and varied service requests.
* Consistently meets/exceeds set quality and productivity
metrics.
* Functions w/in a team based environment, and actively
participates in achieving team goals. Meets/exceeds performance
metrics as determined by department.
*Qualifications*
* High School diploma or equivalent.
* Up to 1 year experience with call center or customer service
experience/training.
* Fundamental computer knowledge and maneuverability within window
applications.
* Basic understanding of Microsoft office suite, specifically Word
and Excel.
Job Type: Full-time
Pay: $34,000.00 - $35,400.00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Parental leave
* Professional development assistance
* Vision insurance
Experience level:
* 1 year
Shift:
* Day shift
* Morning shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
* Office
Ability to commute/relocate:
* Little Rock, AR: Reliably commute or planning to relocate before
starting work (Required)
Work Location: In person
Keywords: Servstaffing Inc, Little Rock , Customer Service Representative, Hospitality & Tourism , Little Rock, Arkansas
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