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Concierge - Daytime

Company: The Alotian Club
Location: Little Rock
Posted on: September 13, 2019

Job Description:

Typical Schedule - 7:00 am - Mid-afternoon. Some weekends required.

The primary purpose of the Concierge is to provide the highest level of service to the Members and provide receptionist and administrative support while maintaining strict confidentiality of all Club and Member business.
Daily Duties:

  • Distribute daily Dining and Golf email to Lead Concierge
  • Assist with reservation requests
  • Check luggage tags
  • Prepare daily cabin cards to be written and distributed
  • Greets and assists visitors, coworkers, vendors and contractors in a professional, timely and welcoming manner
  • Create, maintain and distribute daily cabin and dining sheets to appropriate management staff
  • Communicate closely with all departments regarding Member activity as necessary
  • Serves as a receptionist who answers the phone, directs incoming calls, and delivers messages to staff or club offices in a professional and timely manner
  • Inputs all facility maintenance requests into online system
  • Create and keep updated records of the Vehicle Check-Out Log
  • Communicate club history and information to Members and their guests
  • Communicate closely with Housekeeping to ensure turn-down service is completed at a convenient time and with Valet to clear cabins
  • Communicate with Members and Housekeeping to offer pressing, laundry and dry cleaning services

    Monthly Duties:

    • Assist with distributing monthly Member statements
    • Maintain inventory of Concierge supplies (including, but not limited to: Member and guest sign-in books, specialty pens, luggage tag supplies, etc.)

      Ongoing Duties:

      • Create and maintain Library and book inventory
      • Assist Members in all their printing, faxing, scanning and shipping needs
      • Create and maintain a furniture photo database of all rooms in the Clubhouse and cabins

        • Outstanding receptionist, interpersonal and communication skills (written and verbal)
        • Excellent guest service skills
        • Excellent organizational skills
        • Ability to work collaboratively in a team-oriented environment
        • Effective time management skills with the ability to prioritize multiple projects and high workloads with high attention for detail
        • Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Copy/Fax/Scan machine
        • Experience with multiple-line telephones
        • Hospitality or high-end Retail experience preferred

Keywords: The Alotian Club, Little Rock , Concierge - Daytime, Hospitality & Tourism , Little Rock, Arkansas

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