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Recruitment and Engagement/Scheduling Coordinator

Company: Home Instead
Location: Benton
Posted on: June 25, 2022

Job Description:

***This position is for the Hot Springs -location***

The Scheduling Coordinator is expected to perform a variety of duties for the scheduling coordination of CAREGivers, including scheduling, and engaging -a staff of CAREGivers in order to provide the highest quality service to clients.

Primary Responsibilities:
&bull Reflect the core values of MJ Eldercare of Arkansas, LLC (d.b.a. an independently owned and operated Home Instead franchise).
&bull Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
&bull Coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
&bull Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
&bull Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
&bull Maintain regular attendance at the office to execute job responsibilities
&bull Demonstrate open and effective communication with the general manager, colleagues, CAREGivers, clients and family members.
&bull Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:
&bull Conduct client/CAREGiver introductions as needed
&bull Schedule and conduct CAREGiver orientation and all training including training required to meet Home Instead Standards and additional optional training.
&bull Perform any and all other functions deemed necessary

Education/Experience Requirements:
&bull High school graduation or the equivalent
&bull One year of related business experience or an equivalent combination of education and work experience may be considered
&bull Must possess a valid driver's license

Supervisory Responsibilities:
&bull N/A

Knowledge, Skills and Abilities:
&bull Must have an understanding of and uphold the policies and procedures established by MJ Eldercare of Arkansas, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
&bull Must demonstrate excellent oral and written communication skills and the ability to listen effectively
&bull Must have the ability to work independently, maintain confidentiality of information and meet deadlines
&bull Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
&bull Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
&bull Must demonstrate knowledge of the senior care industry
&bull Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
&bull Must have the ability to establish good working relationships with the general manager, office colleagues, CAREGivers and the community
&bull Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
&bull Must present a professional appearance and demeanor
&bull Must have the ability to operate office equipment
&bull Must be patient and congenial on the telephone
&bull Must have computer skills and be proficient in Excel and Word
&bull Must have the availability to work evenings or weekends as required
&bull Must have the ability to perform duties in a professional office setting
&bull Must have the ability to work as a part of a team
&bull Must demonstrate excellent organizational skills

&bull Paid Time Off
&bull Medical, Dental, and Vision Insurance
* Holiday Pay
*Great team environment
Join a very special team of people who love making a difference in the lives of others. EOE.Each Home Instead franchise is independently owned and operated.Required

Job Industries
  • Customer Service

Keywords: Home Instead, Little Rock , Recruitment and Engagement/Scheduling Coordinator, Human Resources , Benton, Arkansas

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