Field Technical Specialist

Company: Gulf States Toyota, Inc.
Location: Little Rock
Posted on: January 16, 2020

Job Description:

SUMMARY

The Field Technical Specialist under the leadership of the Manager, Service Support will support the process to exceed customers' expectations by developing proactive partnerships with the dealers that create enhanced buying and service experiences for customers. The Field Technical Specialist responsibilities will include (1) Provide technical support, to include assistance to customers, dealers, TMNA and other GST groups or associated entities. (2) Provide a proactive technical assistance reporting process that enables GST and dealers to identify and correct areas that negatively affect the dealer's ability to diagnose and repair vehicles right the first time. (3) Gather technical information for GST and TMNA technical reporting; includes technical reporting (dealers and GST), product problem identification, technical video conferences and support of TMC/TMNA/GST initiatives. (4) Assist in manual parts allocation system. (5) Foster and promote the use of Technical Information System (TIS) and the TAS System. (6) Manage TMNA RAS/Goodwill support to assigned dealers.

Other duties as assigned.



- Reliable, consistent attendance is a requirement. This position requires you to be punctual and dependable in order to meet the needs of the business; including attending and participating in meetings and presentations.

- Fulfill technical support needs to assigned districts in a courteous, positive and timely manner.

- Assist in implementing technical support action plans and programs to assigned Area/Districts.

- Provide technical assistance and then address the root because that generated the support need.

- Assist in programs that address the base reasons for technical support requests.

- Coordinate all technical service actions with dealers, TMC, TMNA, GST and associated entities.

- Coordinate technical and customer support to the Customer Relations group. To include vehicle diagnosis and repair, arbitration/legal support, vehicle inspections, and other related activities.

- Support factory design and process improvement through failure analysis and technical reporting which qualifies and quantifies existing and emerging product concerns or product content/characteristics that do not meet customer expectations.

- Provide accurate and timely reports to GST and TMNA management.

- Coordinate Technical Service Support/Training meetings for dealers.

- Fully coordinate and communicate technical information and activities with dealers, GST and TMNA.

- Coordinate LIO/DIO technical inspections, diagnostics, resource material review and quality assurance.

- Support the Technical Information System (TIS).


Qualifications:

Education and/or Experience:

Bachelor's degree from an accredited four-year college or university; plus 5 to 8 years related experience and/or training; or equivalent combination of education and experience.




- Demonstrate leadership, team building, action planning, and coordination skills.

- Is able to promote, coordinate, and support change.

- Is customer and dealer focused; assist dealers to exceed customer expectations.

- Is able to communicate effectively- orally and in writing.

- Demonstrate problem solving and decision making skills.

- Understand GST and TMNA legal and financial liabilities.

- Demonstrate excellent technical analysis and diagnostic skills.

- Ability to build relationships with dealer personnel at all levels

- Business Insight

- Customer Focus

- Manages Complexity

- Action Oriented

- Plans and Aligns

- Drives Results

- Ensures Accountability

- Collaborates

- Interpersonal Savvy

- Communicates Effectively

- Organizational Savvy

- Self-Development

- Demonstrates Self Awareness

- Nimble Learning

- Being Resilient


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates, Licenses, and Registrations: *

ASE certified as a Master Technician plus L1 and L3 Certification required

Master Toyota Technician Certification required

Valid driver's license required

Physical Demands:

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle. The associate must frequently move up to 25 pounds and occasionally move up to 100 pounds.

Work Environment:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The job requires significant domestic travel (up to 80% of the time). As a result, the duties for this position occur in various places including, but not limited to an office environment, car dealerships, and semi-industrial settings. The associate will regularly be exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level for this position will vary and the associate may be exposed to loud noise levels.




- Is legally able to work in the United States.

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Gulf States Toyota is an equal opportunity employer and maintains drug-free workplaces by conducting pre-employment drug testing. Only those eligible to legally work in the United States will be considered.

Keywords: Gulf States Toyota, Inc., Little Rock , Field Technical Specialist, IT / Software / Systems , Little Rock, Arkansas