Premier Service Consultant - Sign-on Bonus
Company: AT&T
Location: Hensley
Posted on: August 5, 2022
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Job Description:
$3,000 Progressive Sign On Bonus. Sign On Bonus details: $750
after 30 days, $750 after 60 days, $750 after 90 days and $750
after 120 days. This is not a remote position, and does require
that you reside in or near Little Rock to commute daily to the
center. Take the lead at the frontline of our company! In this
multifaceted role, you ll assist with telephone and face-to-face
customer interactions that utilize various tools and systems
(telephone, e-email, e-care, correspondence, teletypewriter and
online chat). You ll proactively evolve to meet customers needs and
competitive demands. Success will depend upon your in-depth
knowledge of AT&T s products and services and your ability to
provide effective resolutions.
Our call center environment is constantly evolving so we ll look to
you to drive tools and technology to enable first call resolution.
In the process, you ll develop experience with a broad range of
customer service call types like: advanced technical support,
collections, retention, sales channel coordination and billing and
adjustments. You ll also engage third party vendors and suppliers
as needed to address service faults and provide customer
resolution. You may be tasked with identifying, tracking and
rendering issues to assist in various root cause eliminations.
In addition to these duties, you ll be required to:
PREFERRED QUALIFICATIONS
BASIC QUALIFICATIONS
TESTS:Applicants will be expected to pass any assessments or tests
associated with the position.
TRAINING--- Classroom training.--- On-the-job training AT&T
will consider for employment qualified applicants in a manner
consistent with the requirements of federal, state and local
laws
Keywords: AT&T, Little Rock , Premier Service Consultant - Sign-on Bonus, IT / Software / Systems , Hensley, Arkansas
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here to apply!
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