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Programmer/Analyst I-Shift

Company: SPP
Location: Little Rock
Posted on: September 23, 2022

Job Description:

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.We believe in supporting our employees through a fantastic benefits package:Competitive pay with bonus opportunitiesExcellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insuranceRelocation assistanceFantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPPOverview:Programmer/Analysts 1-Shiftare responsible for the administration, monitoring, support and maintenance of computer applications and databases that support daily operations and services provided by Southwest Power Pool.Many of the supported applications have significant economic impact and ensure against loss of life and property. The accurate and reliable functioning of the supported applications is critical to the operation of Southwest Power Pool and its members.Programmer/Analyst I-Shift is responsible for applying business/technical support concepts to identify, analyze, and resolve application and usability problems. The position ensures the effective operation of all systems; performs first tier triage, bypass and recovery to mitigate and remediate real time system impacts. The Programmer/Analyst 1-Shift will develop centralized, efficient methods for managing end user systems to minimize downtime, utilizing IT standards. The Programmer/Analyst 1-Shift will provide guidance to other members of the FIRST and IT Applications teams based on experience.The Programmer/Analyst-1 Shift will function as the liaison with SPP Departments, IT, and external vendor staff to ensure that end user and organizational needs are met.This hands-on position may be responsible for the development and support of custom built software solutions. Coordination with the SPP Operations Department management team and staff is expected. The Programmer/Analyst I-Shift is expected to work with minimal supervision, exercising good judgment in helping develop implementation project plans, prioritizing assignments and resolving issues.Working on a shift rotation is required.Essential Functions:Support and monitoring of real-time system notifications and alertingMonitor, investigate and resolve system issues and/or abnormalities ensuring that the system operates and performs per requirements.Acknowledge and remediate issues and inquiries in a timely manner.During and after-hours incident resolution and loggingMulti-task, problem-solve, and demonstrate an ability to grasp complex and highly integrated systemsDevelop an understanding of the business and technical requirements of the systems monitored and supported by the teamCreation of and on-going updates of troubleshooting guidelines and proceduresFacilitation and management of technical problem resolution calls with multiple participantsCommunication of technical issues to Operations and non-technical audiencesMentor other team members based on experience.Perform tasks or special projects as assigned by the management team or by senior team members.Continuously monitor IT systems and take actions as necessary to maintain accuracy of results.Review and recommend changes and enhancements to processes and documentationUnderstand and comply with corporate and departmental policies and procedures including applicable SOC1 and FERC CIP audit controls.Qualifications:Education Requirements:Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experienceRequired:Effective working knowledge of Microsoft Windows, Unix or Linux operations systems, and database management systemsEffective written and oral communication skillsUnderstanding of, compliance with and enforcement of SPP Policies and ProceduresThis position requires duties to be performed on a 12-hour shift rotationPreferred:One (1) or more years experience in Information Technology development/supportApplicable utility industry experienceWork Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands:The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.The employee must occasionally lift and move up to 10 pounds.Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.Travel Requirements:This position requires minimal travel (

Keywords: SPP, Little Rock , Programmer/Analyst I-Shift, IT / Software / Systems , Little Rock, Arkansas

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