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Support Liaison

Company: Centene Coproration
Location: Little Rock
Posted on: December 5, 2019

Job Description:

Description: Position Purpose: Respond via telephone to issues from internal and external customers, identify and solve issues, send more complex issues to other support function within Claims Support, and follow issues through to completion. Respond to telephone inquiries and initiate steps to assist callers Research claim payment issues to identify root cause and trends to reduce incorrect payments Thoroughly document information, activities, and changes in database. Develop and maintain positive customer relations with internal and external customers and coordinate with various functions within the company to ensure problems, requests, and questions are resolved timely. Receive and place follow up telephone calls / emails to answer internal and external customer questions that are routine in nature. Relay complex claims support issues to other functions within the Client Support Services area.

Keywords: Centene Coproration, Little Rock , Support Liaison, Other , Little Rock, Arkansas

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