Location: Little Rock
Posted on: February 16, 2020
PRN-Switchboard Operator, LITTLE ROCK
- General Information
Job Title:PRN-Switchboard Operator
- 8901 CARTI WAY
- LITTLE ROCK, AR, 72205
- United States
Employee Type:Non Exempt PRN
Minimum Experience:2 Years
Required Degree:High school
- Job DescriptionThe first point of contact for callers to an
organization. Answer incoming calls in a polite, professional
manner routing them to the right person or department.
- RequirementsHigh school graduate or GED preferred
Minimum of two years of experience as a telephone switchboard
operator, preferably in a medical office setting
Skilled in screening and directing calls in a pleasant and
Skilled in efficiently operating console and peripherals.
Skilled in customer service by pleasantly dealing with all callers
and effectively servicing as clinic liaison.
Ability to adapt and learn how to use new switchboard equipment as
Ability to work cooperatively as a member of the clinic's
front-line service team.
Ability to respond to stressful/emergency situations in a calm and
Ability to read, understand and follow oral and written
Ability to communicate clearly and concisely
Ability to establish and maintain effective working relationships
with patients, employees and the public
Moderate Computer skills is a must for Akkadian, EMR and patient
- SummaryJOB SPECIFIC DUTIES AND RESPONSIBILITIES:
1. Opens/closes switchboard following standard procedures.
2. Screens all calls and following clinic guidelines directs
appropriately to physicians, other medical personnel,
administrators and support staff.
3. Keeps records of switchboard function according to guidelines
4. Takes messages following guidelines related to timeliness and
accuracy and processes appropriately.
5. Places return calls as requested per physician group.
6. Pages staff and makes announcements as directed.
7. Announces emergencies following clinic protocol.
8. Assists in sorting medical records documents.
Assists other departments as directed.
Keywords: CARTI, Little Rock , PRN-Switchboard Operator, Other , Little Rock, Arkansas
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