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PRN-Switchboard Operator

Company: CARTI
Location: Little Rock
Posted on: February 16, 2020

Job Description:

PRN-Switchboard Operator, LITTLE ROCK


  • General Information




    • Job Title:PRN-Switchboard Operator

    • Location:
      • 8901 CARTI WAY
      • LITTLE ROCK, AR, 72205
      • United States

      • Employee Type:Non Exempt PRN

      • Job Category:Non-Clinical

      • Minimum Experience:2 Years

      • Required Degree:High school

      • Manage Others:No
      • Job DescriptionThe first point of contact for callers to an organization. Answer incoming calls in a polite, professional manner routing them to the right person or department.

      • RequirementsHigh school graduate or GED preferred

        Minimum of two years of experience as a telephone switchboard operator, preferably in a medical office setting

        Skilled in screening and directing calls in a pleasant and expeditious manner.

        Skilled in efficiently operating console and peripherals.

        Skilled in customer service by pleasantly dealing with all callers and effectively servicing as clinic liaison.

        Ability to adapt and learn how to use new switchboard equipment as needed.

        Ability to work cooperatively as a member of the clinic's front-line service team.

        Ability to respond to stressful/emergency situations in a calm and effective manner.

        Ability to read, understand and follow oral and written instructions

        Ability to communicate clearly and concisely

        Ability to establish and maintain effective working relationships with patients, employees and the public

        Moderate Computer skills is a must for Akkadian, EMR and patient information.

      • SummaryJOB SPECIFIC DUTIES AND RESPONSIBILITIES:

        1. Opens/closes switchboard following standard procedures.

        2. Screens all calls and following clinic guidelines directs appropriately to physicians, other medical personnel, administrators and support staff.

        3. Keeps records of switchboard function according to guidelines and instructions.

        4. Takes messages following guidelines related to timeliness and accuracy and processes appropriately.

        5. Places return calls as requested per physician group.

        6. Pages staff and makes announcements as directed.

        7. Announces emergencies following clinic protocol.

        8. Assists in sorting medical records documents.

        Assists other departments as directed.

Keywords: CARTI, Little Rock , PRN-Switchboard Operator, Other , Little Rock, Arkansas

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