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Independent Case Management (ICM) is a 501(c)(3) not-for-profit
organization that provides home and community-based supports to
individuals with intellectual and developmental disabilities (IDD)
throughout the state of Arkansas. Created in 1988, ICM began as a
pilot project in partnership with the state to implement a 1915c
Medicaid home and community-based supports waiver for people with
IDD. Since its founding, ICM has grown to serve over 280 people
with IDD and generates approximately $14M in annual revenue. The
majority of funding is generated from the Medicaid-funded services
that ICM provides to people with IDD within their homes and
communities. Other services include applied behavior analysis
therapies to children with autism, clinic-based habilitative
services, and specialized foster care. To support pre-employment
skill readiness, ICM owns and operates three retail stores in
Little Rock and a fried pie manufacturing and delivery business in
Prescott. The main administrative office is located in Little Rock,
The Chief Operating Officer is responsible for the day-to-day
management of all support services and ancillary departments. This
position oversees all of the operational aspects of the
organization and serves as a key advisor to the Chief Executive
Officer (CEO). The Chief Operating Officer is expected to maintain
a strong working relationship with the CEO and all other executive
team members. ICM has approximately 600 employees and serves over
280 people intellectual and developmental disabilities throughout
the state of Arkansas. The Chief Operating Officer will directly
supervise seven administrator-level positions and be expected to
enhance existing programs and lead the development of new support
· Maintains overall operational and financial responsibility for
monitoring and managing all support services and ancillary
o Supportive Living Services
o Foster Care Services
o Clinic and community-based habilitative services
o Autism Services
o Information Technology
o Quality and Regulatory Activities
· Establishes and maintains positive relationships with ICM
customers, families, and employees. Promotes principles and
practices reflecting the advancement of self-determination,
dignity, and respect among all people supported by ICM.
· Serves as a key advisor to the CEO and assists in developing
long and short-range goals for the performance of the
· Coordinates and monitors all intra-agency activities within
areas of responsibility
· Develops and fosters a collaborative relationship with
executive team members to support ICM in achieving its mission
· Represents ICM and its goals among external stakeholders.
Develops and maintains positive working relationships with state
government, PASSE representatives, and other key stakeholders to
advance ICM’s goals and mission.
· Works in partnership with human resources to promote, develop
and cultivate employee knowledge, skills, and abilities.
· A Bachelor’s degree from an accredited university is required;
a Master’s degree is strongly preferred.
· Five or more years of experience with managing multiple
organizational departments and financial management experience of
at least $5M.
Knowledge and Work Experience
· The successful candidate will have substantial experience with
managing multiple organizational areas, supervising front-line and
management-level employees, and overseeing multiple
· Demonstrated organizational accomplishments with financial and
· Must possess exceptional organizational, multi-tasking and
communication skills; must be self-motivated and conscientious.
· Experience with promoting and engaging in collaborative
leadership to address complex challenges.
· Knowledge of Medicaid, home and community-based supports and
disabilities is preferred.
· Familiarity working within a managed care environment.
Listed below are key leadership attributes that the ideal
candidate will hold and seek to cultivate.