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Chief Operating Officer

Company: ICM INC
Location: Little Rock
Posted on: September 12, 2020

Job Description:

Current job opportunities are posted here as they become available.

Independent Case Management (ICM) is a 501(c)(3) not-for-profit organization that provides home and community-based supports to individuals with intellectual and developmental disabilities (IDD) throughout the state of Arkansas. Created in 1988, ICM began as a pilot project in partnership with the state to implement a 1915c Medicaid home and community-based supports waiver for people with IDD. Since its founding, ICM has grown to serve over 280 people with IDD and generates approximately $14M in annual revenue. The majority of funding is generated from the Medicaid-funded services that ICM provides to people with IDD within their homes and communities. Other services include applied behavior analysis therapies to children with autism, clinic-based habilitative services, and specialized foster care. To support pre-employment skill readiness, ICM owns and operates three retail stores in Little Rock and a fried pie manufacturing and delivery business in Prescott. The main administrative office is located in Little Rock, Arkansas.

Position Summary

The Chief Operating Officer is responsible for the day-to-day management of all support services and ancillary departments. This position oversees all of the operational aspects of the organization and serves as a key advisor to the Chief Executive Officer (CEO). The Chief Operating Officer is expected to maintain a strong working relationship with the CEO and all other executive team members. ICM has approximately 600 employees and serves over 280 people intellectual and developmental disabilities throughout the state of Arkansas. The Chief Operating Officer will directly supervise seven administrator-level positions and be expected to enhance existing programs and lead the development of new support lines.

Responsibilities

· Maintains overall operational and financial responsibility for monitoring and managing all support services and ancillary departments including:

o Supportive Living Services

o Foster Care Services

o Clinic and community-based habilitative services

o Autism Services

o Information Technology

o Quality and Regulatory Activities

· Establishes and maintains positive relationships with ICM customers, families, and employees. Promotes principles and practices reflecting the advancement of self-determination, dignity, and respect among all people supported by ICM.

· Serves as a key advisor to the CEO and assists in developing long and short-range goals for the performance of the organization

· Coordinates and monitors all intra-agency activities within areas of responsibility

· Develops and fosters a collaborative relationship with executive team members to support ICM in achieving its mission

· Represents ICM and its goals among external stakeholders. Develops and maintains positive working relationships with state government, PASSE representatives, and other key stakeholders to advance ICM’s goals and mission.

· Works in partnership with human resources to promote, develop and cultivate employee knowledge, skills, and abilities.

Qualifications

Education:

· A Bachelor’s degree from an accredited university is required; a Master’s degree is strongly preferred.

· Five or more years of experience with managing multiple organizational departments and financial management experience of at least $5M.

Knowledge and Work Experience

· The successful candidate will have substantial experience with managing multiple organizational areas, supervising front-line and management-level employees, and overseeing multiple cost-centers.

· Demonstrated organizational accomplishments with financial and operational performance.

· Must possess exceptional organizational, multi-tasking and communication skills; must be self-motivated and conscientious.

· Experience with promoting and engaging in collaborative leadership to address complex challenges.

· Knowledge of Medicaid, home and community-based supports and disabilities is preferred.

· Familiarity working within a managed care environment.

Listed below are key leadership attributes that the ideal candidate will hold and seek to cultivate.

Keywords: ICM INC, Little Rock , Chief Operating Officer, Other , Little Rock, Arkansas

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