Client Service Coordinator - 000516
Company: Banfield Pet Hospital
Location: Little Rock
Posted on: January 10, 2021
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Job Description:
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients
and pets through the hospital, maximizes the productivity of the
veterinary medical team (in terms of numbers of clients and pets),
ensures good communication with associates and clients, and
coordinates the care of clients and pets in a happy, welcoming,
friendly and efficient manner, influencing clients to return and
refer their friends and families. ESSENTIAL RESPONSIBILITIES AND
TASKS * Live and exemplify the Five Principles of Mars, Inc. within
self and team.* Actively recruit new clients by promoting hospital
services and route the flow of clients and pets to ensure superior
client care and maximum productivity of the veterinary medical
team.* Maximize the number of pets seen by the hospital team
through through a productive and efficiently run hospital to
support the needs of our wellness plan clients.* Provide
professional, efficient and exceptional service at all times. This
includes encouraging hospital visits, welcoming clients and pets,
ensuring that they are comfortable in the hospital, and educating
them about their pet's health.* Educate clients about Optimum
Wellness Plans, preventative care, pet health needs and hospital
services* Assist incoming clients by completing the required
documentation, entering all pet information and history in the
computer, utilizing proper collars and tags for identification, and
ensuring prompt service.* Assist outgoing clients by providing all
necessary instructions, information and invoices, dispensing
prescription items per the veterinarian's instructions, selling
retail products and scheduling future appointments.* Manage the
finances by maintaining accurate balances and utilizing proper
opening and closing procedures.* Conduct administrative functions
as necessary.* Other job duties as assigned. THE FIVE PRINCIPLES *
Quality - The consumer is our boss, quality is our work and value
for money is our goal.* Responsibility - As individuals, we demand
total responsibility from ourselves; as associates, we support the
responsibility of others.* Mutuality - A mutual benefit is a shared
benefit; a shared benefit will endure.* Efficiency - We use
resources to the full, waste nothing and do only what we can do
best.* Freedom - We need freedom to shape our future; we need
profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES
Leadership * Customer Focus* Peer Relationships* Integrity & Trust*
Action Oriented* Listening Functional * Preventative care and OWPs*
Communication Skills* Client Service Skills* Priority Setting* Time
Management CAPABILITIES AND EXPERIENCE (CAN DO) * Ability to
multi-task- Manages multiple tasks at one time; quickly and
accurately shifts attention among multiple tasks under distracting
conditions without loss of accuracy or appearance of frustration.*
Communication skills - Reads, writes and speaks fluent English,
using appropriate grammar, style and vocabulary. Correctly spells
commonly used English words and job specific terms. Demonstrates
exceptionally strong written and verbal communication skills.*
Organizational ability - Demonstrates a systematic approach in
carrying out assignments. Is very orderly and excels at cutting
through confusion and turning chaos into order.* Problem solving
skills - Demonstrates a strong ability to identify, analyze and
solve problems. Translates problems into practical solutions.*
Client service skills - Consistently ensures the team provides the
client with attentive, courteous and informative service. Gains and
shows personal satisfaction from delivering great service.*
Intellectual ability - Accurately and consistently follows
instructions delivered in an oral, written or diagram format. Can
provide directions.* Mathematical ability - Ability to add,
subtract, multiply and divide, and to compute rate, ratio and
percent; ability to convert units of measurement.* Computer skills
- Comfortably and confidently uses a computer and specialized
software. Microsoft Word, Excel, Access, Outlook, etc. ATTITUDES
(WILL DO) * Initiative - shows willingness and aptitude to use own
discretion in taking appropriate steps in finding solutions to
problems; presents options and ideas to enhance current processes
or procedures. Takes on additional responsibility when both big and
small tasks need to be done.* Integrity - Firmly adheres to the
values and ethics of Banfield Pet Hospitals. Exhibits honesty,
discretion, and sound judgment.* Cooperativeness - Willing to work
with others, collaborating and compromising where necessary;
promptly share relevant information with others.* Flexibility - Is
open to changing situations and opportunities and is willing to
perform all tasks assigned.* Independence - Able and willing to
perform tasks and duties without supervision.* Tolerance for Stress
/ Resiliency - Maintains a positive "can do" outlook, rebounds
quickly from frustrations and unpleasantness, and maintains
composure and friendly demeanor while dealing with stressful
situations. SPECIAL WORKING CONDITIONS * Ability to work at a
computer for long periods of time.* Ability to be confident around
pets (i.e., dogs, cats, birds, reptiles, etc.)* Client needs and
work volume may often require more than 40 hours per week to
complete essential duties of this job. This position requires
special hours including working weekends and evenings.* Must have
mental processes for reasoning, remembering, mathematics and
language ability (reading, writing, and speaking the English
language) to perform the duties proficiently.* The noise level in
the work environment is moderately high.* Requires sufficient
ambulatory skills in order to perform duties while at hospital.*
Ability to stand, walk, stoop, kneel, crouch, and climb as well as
manipulate (lift, carry, move) up to 50 pounds.* Requires good
hand-eye coordination, arm-hand-finger dexterity with the ability
to grasp, and visual acuity to use a keyboard and operate
equipment.* Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus.* Associate is
routinely exposed to a variety of pets that may bite or scratch,
and on occasion, exposed to anesthesia, radiation, biological
hazards and medication/controlled substances. EXPERIENCE, EDUCATION
AND/OR TRAINING * High School Diploma or equivalent preferred.*
Must be at least 18 years old to perform duties involving
radiography (x-ray) and exposure to radioactive substances.* One
year related experience required with customer service preferred.*
Medical background (veterinary technician, human healthcare,
pharmaceutical, etc.) with medical terminology training is
preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY
EMPLOYER. Banfield Pet Hospital-- strongly supports and values the
uniqueness of all individuals and promotes a work environment where
diversity is embraced. Banfield Pet Hospital is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion,
color, national origin, sex, sexual orientation, gender identity,
age, genetic information, status as a protected veteran, or status
as a qualified individual with disability. Banfield Pet Hospital
complies with all applicable federal, state and local laws
governing nondiscrimination in employment in every Banfield
location. Vet Service Clinic pet health animal care
Keywords: Banfield Pet Hospital, Little Rock , Client Service Coordinator - 000516, Other , Little Rock, Arkansas
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