Customer Service Associate II- eBanking

Company: FIS
Location: Little Rock
Posted on: January 12, 2021

Job Description:

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : General Equivalency DiplomaTravel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamOur team of associates are great to work with and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.What you will be doingYou'll be providing excellent customer service to our high value clientele who are customers of a world leader in the financial and banking industry. You'll be assisting clients with account and product inquiries and preforming account maintenance on personal savings accounts. It will be important that you ensure that service expectations are met and that you're able to establish a professional rapport with each client. Other duties and responsibilities will be assigned as needed.u2022 Complete banking transactionsu2022Communicate with the client about fundsu2022Troubleshoot customer problems and determine how to resolve those problemsu2022 Taking inbound calls in a high-volume call center and other duties as assignedWhat you bring:u2022 Prefer some banking experienceu2022 Excellent verbal and written communications skillsu2022 High school diploma or GEDu2022The ability to work in a fast-paced environmentu2022Above average computer and navigation skillsAdded bonus if you have:u2022 2 years of banking experienceu20222 years' experience working in a high-volume call centeru2022 Excellent customer service skills that build high levels of customer satisfactionWhat we offer youu2022A competitive salary with attractive benefits including private medical and dental coverage insuranceu2022A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesu2022A modern work environment and a dedicated and motivated teamu2022A broad range of professional education and personal development opportunitiesu2022A work environment built on collaboration and respectPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

Keywords: FIS, Little Rock , Customer Service Associate II- eBanking, Other , Little Rock, Arkansas