Customer Service Associate II- eBanking
Company: FIS
Location: Little Rock
Posted on: January 12, 2021
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Job Description:
Position Type : Full timeType Of Hire : Experienced (relevant
combo of work and education)Education Desired : General Equivalency
DiplomaTravel Percentage : 0%Job DescriptionAre you curious,
motivated, and forward-thinking? At FIS you'll have the opportunity
to work on some of the most challenging and relevant issues in
financial services. Our talented people empower us, and we believe
in being part of a team that is open, collaborative,
entrepreneurial, passionate and above all fun.About the teamOur
team of associates are great to work with and we have an awesome
team of management professionals who are there to help guide you to
success. We believe our clients are the most important aspect of
our business. Our determination to be the best that FIS has to
offer rings true with each team member through training, knowledge
and a desire to excel in the financial world.What you will be
doingYou'll be providing excellent customer service to our high
value clientele who are customers of a world leader in the
financial and banking industry. You'll be assisting clients with
account and product inquiries and preforming account maintenance on
personal savings accounts. It will be important that you ensure
that service expectations are met and that you're able to establish
a professional rapport with each client. Other duties and
responsibilities will be assigned as needed.u2022 Complete banking
transactionsu2022Communicate with the client about
fundsu2022Troubleshoot customer problems and determine how to
resolve those problemsu2022 Taking inbound calls in a high-volume
call center and other duties as assignedWhat you bring:u2022 Prefer
some banking experienceu2022 Excellent verbal and written
communications skillsu2022 High school diploma or GEDu2022The
ability to work in a fast-paced environmentu2022Above average
computer and navigation skillsAdded bonus if you have:u2022 2 years
of banking experienceu20222 years' experience working in a
high-volume call centeru2022 Excellent customer service skills that
build high levels of customer satisfactionWhat we offer youu2022A
competitive salary with attractive benefits including private
medical and dental coverage insuranceu2022A multifaceted job with a
high degree of responsibility and a broad spectrum of
opportunitiesu2022A modern work environment and a dedicated and
motivated teamu2022A broad range of professional education and
personal development opportunitiesu2022A work environment built on
collaboration and respectPrivacy StatementFIS is committed to
protecting the privacy and security of all personal information
that we process in order to provide services to our clients. For
specific information on how FIS protects personal information
online, please see the Online Privacy Notice.EEOC StatementFIS is
an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation,
gender identity, marital status, genetic information, national
origin, disability, veteran status, and other protected
characteristics. The EEO is the Law poster is available here
supplement document available hereFor positions located in the US,
the following conditions apply. If you are made a conditional offer
of employment, you will be required to undergo a drug test. ADA
Disclaimer: In developing this job description care was taken to
include all competencies needed to successfully perform in this
position. However, for Americans with Disabilities Act (ADA)
purposes, the essential functions of the job may or may not have
been described for purposes of ADA reasonable accommodation. All
reasonable accommodation requests will be reviewed and evaluated on
a case-by-case basis.Sourcing ModelRecruitment at FIS works
primarily on a direct sourcing model; a relatively small portion of
our hiring is through recruitment agencies. FIS does not accept
resumes from recruitment agencies which are not on the preferred
supplier list and is not responsible for any related fees for
resumes submitted to job postings, our employees, or any other part
of our company.#pridepass
Keywords: FIS, Little Rock , Customer Service Associate II- eBanking, Other , Little Rock, Arkansas
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