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Corporate Receptionist

Company: Bank OZK
Location: Little Rock
Posted on: January 12, 2021

Job Description:

Basic Qualifications: * High school diploma or equivalent required.* 1 year switchboard or banking experience required.* 6 months experience with Microsoft Office and Excel required.* Ability to operate multi-function telephone switchboard with minimal training. Job Purpose and Scope: Primarily responsible for answering and directing calls through the corporate telephone switchboard for the Corporate and Branch office. Additional responsibilities include monitoring the delivery access area and provide backup support for lock box retrieval and mail processing. Essential Job Functions: * Ensures customers, internal and external, receive exceptional service at all times.* Answers and directs calls through the telephone switchboard for the corporate office in accordance with the Bank's Telephone Courtesy Course guidelines.* Documents accurate messages and conveys those messages timely to recipients.* Provides administrative/clerical support to department manager.* Performs basic data entry and administrative/clerical tasks.* Receives, documents, scans, sorts, notifies, and validate receipt of incoming courier shipments.* Greets and assists vendors entering the delivery access area and serves as primary point of contact for vendor entry validation.* Monitors physical access entry point; checking vendor credentials and issuing vendor temporary access cards for those vendors requesting building access through the delivery area in accordance with the Bank's Physical Security Policy.* May assist as necessary in the Lock Box and Mail Processing area. Sorting mail and lock box payments according to detailed procedures.* Photocopies and sorts documents with attention to detail.* Assembles report packages.* Maintains good punctuality and attendance to work.* Follows Bank policies, procedures and guidelines. Knowledge, Skills & Abilities: * Professional telephone skills, with ability to handle multiple, simultaneous, incoming calls.* Ability to communicate professionally and effectively with all levels of management.* Excellent verbal and written communication skills.* Ability to work under general supervision.* Ability to adapt well to change and work in a fast paced, team oriented environment.* Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.* Knowledge of administrative and clerical procedures.* Knowledge of customer service principles and practice. Equipment Used in Job Performance/Working Environment: * Telephone switchboard* Computer* Multi-function devices Major Job Demands (Physical/Mental): * Decision-making* Problem-solving* Ability to pick up, handle, move packages, couriers bags, etc. up to 25 lbs., with or without accommodation.

Keywords: Bank OZK, Little Rock , Corporate Receptionist, Other , Little Rock, Arkansas

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