Printer Maintenance Associate

Company: Computer Task Group
Location: Little Rock
Posted on: June 9, 2021

Job Description:

CTG is currently assisting one of its premiere clients in staffing a Printer Maintenance Associate in North Little Rock, AR Position: Printer Maintenance Associate Location: North Little Rock, AR Duration: Ongoing contract Hours: 8 am to 5 pm, M-F Pay: $19.76/hr 10 federal holidays per calendar year 10 day vacation pay out at the end of your anniversary year Misc: Requires driving, use of your personal vehicle, and Motor Vehicle Records check.ESSENTIAL FUNCTIONS: Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process Provide on-going end user training on equipment Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. Provide IP address support Perform basic equipment problem diagnosis Point of contact for equipment removal and delivery for onsite support Contact service as required (Client and 3rd party) Utilize client web-based applications as required to include Service Call Handling Accurate call reporting on Equipment in Client designated systems Remote Service call onsite support Driving (if required for duties) Download and install printer drivers on end-user equipment Perform printer mapping to PC as required Escalate printer network issues to appropriate resource Physical as well as remote device management and control Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise Perform remote device monitoring and remote solve (Client Device Management) Pro-actively manage consumables and supplies using the DOS calculator Maintain on-site operator replaceable parts inventory Collect equipment meter information and submit for billing purposes Perform Data Entry for activity and asset tracking Manage and maintain on-site parts inventory using PM4 SKILLS: Lift and move up to 50 pounds Read, write and follow basic English instructions Customer service and communication skills Ability to manage multiple tasks Perform duties with minimal supervision Basic Equipment problem solving and diagnosis per training provided Customer problem resolution including escalation as required Coordinate work tasks to ensure fulfillment of SOWs Track and report account information as required REQUIRED: 1-2 years relevant experience resolving customer and equipment printing issues A+ or N+ Certification Preferred Break/fix on computers or printers Ability to Network a printer and download patches Ability to lift up to 50 lbs, unassisted EDUCATION: Minimum High School diploma or equivalent CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit .Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Keywords: Computer Task Group, Little Rock , Printer Maintenance Associate, Other , Little Rock, Arkansas