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Professional Technical Process/Quality

Company: AT&T
Location: Little Rock
Posted on: June 12, 2021

Job Description:

Key Roles and Responsibilities: May develop new processes, define processing or handling requirements, compile/evaluate test data. Makes recommendations and implements improvements. Reviews requirements for compatibility with processing methods. Develops/modifies processes, methods, and controls to meet quality standards. Conducts feasibility studies and recommends process improvements. May provide data mining, reporting, and support to technical network programs and initiatives for network data standards and integrity. Analyze, track, and publish methods and procedures. Analyze data to identify root cause of network problems. May provide process improvement training. Provide technical support on process and compliance. Responsible for analysis, design, development, and documentation of network quality/process improvements. Aligns improvement to network performance shortfalls. Provides consultation on reengineering techniques to improve network process performance and product quality. Develops network methods, techniques and evaluation criterion for results. Analyzes, tracks and publishes network performance and process/quality indicators and results by constructing reports that are geographically illustrative of network process trends and performance. Ensures network process capability, control and improvement by implementing procedures and interpreting network standards. Develops network metrics that provide data to measure for future network improvement opportunities. Collects data to identify root cause of network problems. Measures performance against network process requirements. Responsible for the development and implementation of network performance metrics, process control points and results management. Writes/edits technical network manuals. Job Contribution: Intermediate level technical professional. Subject matter technical knowledge within a discipline and sound understanding of ATT technologies.

Education: Typically a BS degree in Math, Science or Engineering preferred or equivalent related network experience. Experience: Typically requires 3-5 years experience. Technical Career Pathway (TCP) role. Supervisory: No. Environmental Requirements: This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

  • Benchmarking
  • Business Data Analysis
  • Business Process Improvement (BPI)
  • Effectiveness Measurement
  • External Resource Management
  • Network Architecture
  • Network Operations
  • Network Performance Management
  • Operational Functions
  • Organizational Change Management
  • Process Management
  • Project Management
  • Quality Management
  • Root Cause Analysis (RCA)

Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.

Job ID 2132689-2 Date posted 06/04/2021

Keywords: AT&T, Little Rock , Professional Technical Process/Quality, Other , Little Rock, Arkansas

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