BURGER KING - SHIFT SUPERVISOR JOB DESCRIPTION
Shift Supervisor Position Summary:
The Shift Supervisor directs team, ensures excellent customer
service and operations execution during assigned shifts. The Shift
Supervisor is responsible for restaurant operations during assigned
shifts when management is not present.
PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:
Leads Shift Operations: Directs efficient and accurate
preparation and sale of products for prompt customer delivery
within the established speed of service guidelines.
Provides production direction to team in a clear and concise
Sets an example for team by working hard to implement shift plan
and ensure swift and smooth production.
Identifies and resolves bottlenecks in food preparation and
order delivery to increase speed of service.
Demonstrates patience and a positive attitude with team while
delegating tasks and giving instructions.
Leads Customer Service: Motivates team members to exceed
customer expectations with food and friendly service in clean
Makes a professional impression on customers and team through
positive, courteous, and friendly attitude.
Resolves customer feedback and customer complaints in a timely,
friendly and professional manner.
Demonstrates flexibility to meet different team needs to ensure
quality food and good service in a clean environment.
Builds Team Talent: Directs, trains and motivates team members
during shift on each of the workstations as needed to enhance
Delegates work to team members in a way that encourages them to
work together during shift to ensure the restaurant operates
Assists in training team members on workstations and making them
feel their contributions are valuable.
Sets challenging goals for self and team during shift and
Seeks understanding of employment laws and policies and welcomes
new responsibilities in training team members.
May direct supervised employees to clock out to maintain good
order and discipline.
Assists with Restaurant Compliance: Adheres to compliance of
government regulations, food safety, security policy, cash
policies, operations and policies and procedures relating to all
activities in the restaurant during the shift.
Directs team members to do what it takes to maintain restaurant
and equipment cleanliness and sanitation standards.
Takes initiative to immediately report violations of safety,
sanitation or security policies to restaurant management and
perform short-term solutions.
Motivates team members to comply with all policies and
procedures and to maintain a safe and secure environment for
customers and other team members.
Demonstrates to restaurant management that he/she can be relied
upon to maintain compliance during shift.
Shift Control Execution: Follows cash control/security and
Reconcile deposits, execute cash management and identify cash
shortages and overages during shift.
Execute inventory management for assigned shift.
Note: Activities Outside Shift Supervisor Scope:
Certain administrative responsibilities are inappropriate for
the Shift Supervisor such as: ordering product, new hire
orientation, performance reviews, payroll input, and monthly sales
The Shift Supervisor may not assist the management in the hiring
practices of team members, (i.e., recruiting, interviewing and
hiring or termination practices.)
The Shift Supervisor does not conduct any formal counseling
procedures, such as documentation, suspension or termination. The
Shift Supervisor may send an employee home until a manager can
conduct formal counseling.
Must be at least eighteen (18) years of age.
High school diploma or equivalent.
Demonstrated leadership skills.
Basic math skills.
Willing to complete all required training (i.e. Foundations and
Serve Safe Essentials).
Reports to Restaurant General Manager.
May be supervised by Assistant Manager.
May be coached by District Manager.
Coordinate shift operations with Team Members.
Rate type - Non-Exempt.
Potential Career Path Next Steps:
Greater scope and responsibility as a Shift Supervisor at a
higher volume/traffic restaurant.
BURGER KING - SHIFT SUPERVISOR POSITION - APPLY TODAY!