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Member Experience Professional

Company: The Alotian Club
Location: Little Rock
Posted on: November 19, 2021

Job Description:

The Alotian Club is seeking to hire a Member Experience Professional (MEP) to maintain the daily operations of the Food & Beverage department. Candidates must have a 'Guest First' attitude, be comfortable speaking with people, and have a professional appearance and demeanor. Candidates that will be successful take a sense of pride in a job well done. They come prepared for the day, with a positive attitude and all hands on deck mentality. The ideal candidate is willing to assist in any way to ensure the highest quality member experience. Must be a strong communicator, team player, and motivated individual with the ability to multi-task and work well in both slow and fast-paced environments. This position is similar to a server / waiter / waitress position with a broad scope of services. A Day in the LifeThe Member Experience Professional (MEP) is a jack-of-all trades, having varying responsibilities throughout the day. They are the first point of contact with members and guests in the morning, and their main contact for any food & beverage requests while on property. Between serving breakfast and lunch, a MEP will also be responsible for F&B outlets in the on-site cottages and the golf course. MEPs may also be responsible for dinner preparation and pre-shift tasks, such as setting tables. The Alotian Club prides itself on creating a unique and customized experience for every member and guest, which requires a passion for service, creativity, and flexibility as no two days are ever the same. Essential Duties & Responsibilities

  • Must have a strong understanding of service and hospitality concepts, and the poise required for elevated service
  • Possess complete knowledge of the menus and be able to answer any menu questions from members/guests
  • Maintain in-room hospitality food & beverage items and fulfill special requests.
  • Ability to carry plates to and from all dining areas including outdoors and up/down stairs
  • Restock and keep accurate records of on-course food and beverage items
  • Provide in-person refreshments to golfers on the course
  • Obtain knowledge of members names and preferences
  • Will be required to bill member charges through the use of JONAS point of sale system
  • Communicate any issues with food service or dining issues to the Dining Room Manager, F&B Manager(s), and/or Clubhouse Manager in a timely manner
  • Understanding of the game of golf and how it relates to F&B responsibilities
  • Follow Club procedures for handling and storing food products in a safe and sanitary manner
  • Other duties as deemed necessary by the Food & Beverage Manager(s) and/or Clubhouse Manager Preferred Skills
    • Cocktail/liquor knowledge and ability to craft high quality beverages
    • Previous fine dining service and/or exposure to synchronized service
    • Strong food knowledge
    • Previous club experience Work ScheduleMust be able to work a flexible schedule including nights, weekends, and holidays when needed. This is a full time position.PayThe starting pay for this position ranges from $15-$20 per hour and is negotiable based on experience.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift and carry a minimum of 25 lbs. with correct posture. Must be able to work continually standing and walking during a shift. Must be able to stand 7-10 hours a day. Must be able to handle beer and liquor. Position requires flexibility in scheduling and ability to work nights/weekends/holidays as becomes necessary. Occasional off-site duties in catering may be requested. Appropriate understanding and presentation of all food and beverage products to guests and members.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is most always required to walk and work with hands and arms, lift up to 25 pounds and/or drive a golf cart and must have a valid driver's license. The employee is most always required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: restocking product and supplies, speaking to members and guests, setting up dining areas for reservations and working with other departments to complete given tasks. PM20

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Keywords: The Alotian Club, Little Rock , Member Experience Professional, Other , Little Rock, Arkansas

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