Academic IT Support Specialist
Company: University of Arkansas at Little Rock
Location: Little Rock
Posted on: November 22, 2021
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Type of Position:
University of Arkansas at Little Rock
The University of Arkansas at Little Rock is a metropolitan
research university that provides an accessible, quality education
through flexible learning and unparalleled internship
opportunities. At UA Little Rock, we prepare our more than 8,900
students to be innovators and responsible leaders in their fields.
Committed to its metropolitan research university mission, UA
Little Rock is a driving force in Little Rock's thriving cultural
community and a major component of the city and state's growing
profile as a regional leader in research, technology transfer,
economic development, and job creation.
Below you will find the details for the position including any
supplementary documentation and questions you should review before
applying for the opening. To apply for the position, please click
the Apply link/button.
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process please contact Human Resources at .
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Summary of Job Duties:
The Academic IT Support Specialist reports to the Academic IT
Director responsible for overseeing all college technical systems,
data systems, and college applications in addition to their
administrations. This position is responsible for the technical
guidance and documentation of policies, procedures, and standards
set forth by the university and the college. This position is
responsible for providing direct technology support to the college,
departments, and additional ventures. This position is governed by
state and federal laws, and agency/institution policy.
Required Education and/or Experience:
- Three (3) years of experience in the technology field or an
Associate's Degree with one (1) year experience.
Preferred Education and/or Experience:
- Bachelor's degree in the field of computer science, information
technology, business, or related;
- Experience working in the higher education environment.
Job Duties and Responsibilities:
- Primary advisor to the dean(s), director(s)/chair(s)/unit
head(s), faculty, and staff of the academic departments;
- Represent the leadership's goals, intents, and expectations to
external entities when authorized and instructed;
- Provide comprehensive reporting and communication of
college/university infrastructure (health, scalability, technical
- Identify and promote opportunities for faculty and program
development in IT-related areas;
- Work with designated vendors to troubleshoot and/or replace
- Provide faculty, staff, and administration with support for
enterprise systems and emerging technologies;
- Provide written reports and updates in addition to regular
touch-base meetings to administration, faculty, and staff for
outstanding requests or issues;
- Perform comprehensive security checks on all systems and
maintain logs related to these assessments;
- Collaborate and act as a liaison with UA Little Rock IT
Services to plan future efforts, ensuring quality control and
coordinating services and development/implementation of new
services and systems offered or supported by the university;
Knowledge, Skills, and Abilities:
- Knowledge of the limitations and use of mainframe and
microcomputer hardware and software;
- Ability to analyze computer system problems or errors and
devise corrective measures;
- Ability to write moderately complex applications to fulfill
requirements or select appropriate off-the-shelf software and
modify to suit the agency or institution;
- Ability to read and interpret technical literature and evaluate
product acceptability and/or quality;
- Ability to manage disk space for micro, mini, or personal
computer systems to ensure effective utilization of data, space,
- Ability to troubleshoot.
Required Documents to Apply:
List of three Professional References (name, email, business
Cover Letter/Letter of Application
Please upload all required documents in the "Resume" attachment
section of your application (before hitting the submit button), if
you want to be considered for this position.
Recruitment Contact Information:
Nathan Duncan, IT Director,
All application materials must be uploaded to the University of
Arkansas System Career Site
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check, Financial Credit Check
The University of Arkansas at Little Rock is committed to providing
a safe campus community. We conduct background checks for
applicants being considered for employment. Background checks
include a criminal background check and a sex offender registry
check. For certain positions, there may also be a financial
(credit) background check, a Motor Vehicle Registry (MVR) check,
and/or drug screening. Required checks are identified in the
position listing. A criminal conviction or arrest pending
adjudication or adverse financial history information alone shall
not disqualify an applicant in the absence of a relationship to the
requirements of the position. Background check information will be
used in a confidential, non-discriminatory manner consistent with
state and federal law.
The University of Arkansas at Little Rock is an equal opportunity
employer committed to a diverse workforce.
The University of Arkansas at Little Rock is an equal opportunity,
affirmative action employer and actively seeks the candidacy of
minorities, women, veterans, and persons with disabilities. Under
Arkansas law, all applications are subject to disclosure. Persons
hired must have proof of legal authority to work in the United
Constant Physical Activity:
Hearing, Kneeling, Lifting, Talking, Walking
Frequent Physical Activity:
Occasional Physical Activity:
Keywords: University of Arkansas at Little Rock, Little Rock , Academic IT Support Specialist, Other , Little Rock, Arkansas
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