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Academic IT Support Specialist

Company: University of Arkansas at Little Rock
Location: Little Rock
Posted on: November 22, 2021

Job Description:

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Type of Position:
Information Technology

Workstudy Position:

Job Type:

Work Shift:

Sponsorship Available:

Institution Name:
University of Arkansas at Little Rock
The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at .

For general application assistance or if you have questions about a job posting, please contact Human Resources at .

Information Technology

Department's Website:

Summary of Job Duties:
The Academic IT Support Specialist reports to the Academic IT Director responsible for overseeing all college technical systems, data systems, and college applications in addition to their administrations. This position is responsible for the technical guidance and documentation of policies, procedures, and standards set forth by the university and the college. This position is responsible for providing direct technology support to the college, departments, and additional ventures. This position is governed by state and federal laws, and agency/institution policy.

Required Education and/or Experience:

  • Three (3) years of experience in the technology field or an Associate's Degree with one (1) year experience.

    Preferred Education and/or Experience:
    • Bachelor's degree in the field of computer science, information technology, business, or related;
    • Experience working in the higher education environment.

      Job Duties and Responsibilities:
      • Primary advisor to the dean(s), director(s)/chair(s)/unit head(s), faculty, and staff of the academic departments;
      • Represent the leadership's goals, intents, and expectations to external entities when authorized and instructed;
      • Provide comprehensive reporting and communication of college/university infrastructure (health, scalability, technical issues, etc...);
      • Identify and promote opportunities for faculty and program development in IT-related areas;
      • Work with designated vendors to troubleshoot and/or replace faulty equipment;
      • Provide faculty, staff, and administration with support for enterprise systems and emerging technologies;
      • Provide written reports and updates in addition to regular touch-base meetings to administration, faculty, and staff for outstanding requests or issues;
      • Perform comprehensive security checks on all systems and maintain logs related to these assessments;
      • Collaborate and act as a liaison with UA Little Rock IT Services to plan future efforts, ensuring quality control and coordinating services and development/implementation of new services and systems offered or supported by the university;

        Knowledge, Skills, and Abilities:
        • Knowledge of the limitations and use of mainframe and microcomputer hardware and software;
        • Ability to analyze computer system problems or errors and devise corrective measures;
        • Ability to write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution;
        • Ability to read and interpret technical literature and evaluate product acceptability and/or quality;
        • Ability to manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment;
        • Ability to troubleshoot.

          Salary Information:


          Required Documents to Apply:

          List of three Professional References (name, email, business title), Resume

          Optional Documents:

          Cover Letter/Letter of Application
          Additional Information:

          Please upload all required documents in the "Resume" attachment section of your application (before hitting the submit button), if you want to be considered for this position.

          Recruitment Contact Information:

          Nathan Duncan, IT Director,

          All application materials must be uploaded to the University of Arkansas System Career Site

          Please do not send to listed recruitment contact.

          Pre-employment Screening Requirements:
          Criminal Background Check, Financial Credit Check
          The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

          The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce.

          The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.

          Constant Physical Activity:
          Hearing, Kneeling, Lifting, Talking, Walking
          Frequent Physical Activity:
          Occasional Physical Activity:
          Benefits Eligible:

Keywords: University of Arkansas at Little Rock, Little Rock , Academic IT Support Specialist, Other , Little Rock, Arkansas

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