Bilingual Patient Access Representative (FLUENT IN SPANISH/ENGLISH), Mon-Fri 7:30-4:00, Appointment

Company: ACH Arkansas Children's Hospital
Location: Little Rock
Posted on: January 15, 2022

Job Description:

ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.Work Shift: Day ShiftTime Type: Full timeDepartment: CC015040 General Pediatric ClinicSummary:Responsible for the first impression of Arkansas Children's Ambulatory Care Services; Performs functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information. Fluent in Spanish.Required Education:Recommended Education:Required Work Experience:Recommended Work Experience:Required Certifications:Recommended Certifications:DescriptionPRIMARY DUTIES AND RESPONSIBILITIES1. Schedules patients for outpatient appointmentsSchedules all patient appointments per protocols and ensures referrals are obtainedMeets or exceeds expected productivity and accuracy standards for call answer rate, workflows and other metricsCoordinates ancillary services with clinic appointment when applicableAble to schedule in 1 or more Center (in addition to Home Center) as demonstrated by floating2. Register patients for outpatient visitsGreets and engages patients, families and visitors in order to provide a positive first impressionCompletes registration and discharge activities per protocols, including co-payment collection, MyChart activation, insurance verification, etc.Completes discharge scheduling per protocol and actively engages patient/families to ensure follow up appointments and tests are scheduled appropriatelyMeets or exceeds expected productivity and accuracy standards for check-in time, work-queue resolution and other metricsAble to register in 1 or more Center (in addition to Home Center) as demonstrated by floating3. Patient ExperienceUses strategies such as AIDET, LAST, STAR to provide excellent customer service consistent with the Arkansas Children's behavioral guidelinesCollaborates with clinical partners to optimize patient communication, clinic flow and ongoing careActively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey4. Additional DutiesSeeks opportunities to acquire additional skills and/or assist others upon completion of daily dutiesEDUCATION REQUIREMENTSRequired - High school diploma or general education degree (GED) (College hours and/or degree preferred)Preferred - Certificate from college program or technical school - Field of Study: HealthcarePreferred - Associate's degree or equivalent from two-year college program or technical school or nursing diploma - Field of Study: HealthcarePreferred - Bachelor's degree from four-year college or university - Field of Study: HealthcareEXPERIENCE REQUIREMENTSRequired - 1 years total experience required, which includes 1 year of Customer Service experiencePreferred - 1 years Medical Office Setting, Medical Billing, Medical Coding, Call Center experience preferredCERTIFICATION / LICENSE / REGISTRY REQUIREMENTSThis position has no Certification/License/Registry requirementsSKILL REQUIREMENTSRequired - Customer Service ExperienceRequired - Ability to problem solve, organize and prioritize multiple tasksRequired - Ability to work independentlyRequired - Basic computer skillsRequired - Spanish speakingPHYSICAL REQUIREMENTSLifting/Pushing/Pulling Weight-Up to 35 pounds-OccasionallyNoise Level-Noise Level-ModeratePhysical Activity-Reach with hands and arms-FrequentlyPhysical Activity-Sit-RegularlyPhysical Activity-Stand-OccasionallyPhysical Activity-Stoop, kneel, crouch, crawl, twist, or bend-OccasionallyPhysical Activity-Talk or hear-RegularlyPhysical Activity-Use hands to touch, handle, or feel-RegularlyPhysical Activity-Walk-OccasionallyPhysical Environment-Inside Office Environment / conditions-RegularlySafety Sensitivity-This position has been designated as safety sensitive.-Required

Keywords: ACH Arkansas Children's Hospital, Little Rock , Bilingual Patient Access Representative (FLUENT IN SPANISH/ENGLISH), Mon-Fri 7:30-4:00, Appointment, Other , Little Rock, Arkansas