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Intern - Network, Server, & Data Center Operations

Company: USAble Life
Location: Little Rock
Posted on: January 15, 2022

Job Description:

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life (a Life & Specialty Ventures Company) is always ready.At USAble Life, we strive to have a positive impact in the lives of others, especially our employees. We are a diverse group of individuals working together to go the extra mile. Bring your talents and expertise to join our team, and you'll be rewarded with opportunities for personal and professional development. Our passion for delivering the best products is matched by our passion for our people.USAble Life has made Arkansas Business Magazine's list of "Best Places to Work" for an impressive fifth consecutive year in a row! This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.Life Takes You Places! Are you ready to join us?A Network, Server, & Data Center Operations Intern will:

  • Work on a team that is accountable for the delivery of quality IT services and for analysis, installation, upgrade, configuration, maintenance, and troubleshooting of software and hardware deployments in the following categories:
    • IT infrastructure (e.g. VMware ESXi, SAN storage, Windows & Linux servers, Azure & AWS cloud)
    • Network & network security (e.g. LAN, WAN, F5, VPN, firewalls, IPS)
    • IT systems (e.g. Active Directory, Exchange, SharePoint, Skype, Citrix, Secure FTP)Essential Duties:
      • Interact with and assist IT customers and colleagues with IT challenges and issues documented in tickets - analyzes the situation and implements a solution that both pleases the customer and aligns with department standards, policies, and procedures.
      • Troubleshoot and resolve timely reported issues with focus on customer service and service level objections.
      • Recognize, communicate, document, and escalate unreported issues.
      • Learn quickly and provide competent support in all technology areas supported by the team.Required Knowledge, Skills and Abilities
        • Basic network and LAN troubleshooting skills
        • Basic knowledge and troubleshooting of Microsoft Windows operating system and Active Directory environment
        • Working knowledge of Microsoft Office products
        • Detail oriented; critical thinking; problem solving skills
        • Excellent customer service and interpersonal communication skills
        • Ability to multi-task, prioritize effectively, and work within time constraints
        • Ability to learn quickly and apply new IT skills
        • Ability to work well in a team environmentRequired Education and Experience
          • No degree is required, but must be currently enrolled in undergraduate or graduate school pursuing a degree in Computer Science, Information Systems, or a technically equivalent degree program.
          • Or, equivalent military experience.Preferred Education and Experience
            • IT related experience in a work study program
            • Two (2) or more years of school work until graduation
              USAble Life employees are required to be fully vaccinated against COVID-19 as a condition of employment unless an employee qualifies for an exception as an accommodation for religious or medical reasons. This requirement applies regardless of work location. The Centers for Disease Control and Prevention (CDC) currently defines people as "fully vaccinated" for COVID-19 two weeks after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or two weeks after they have received a single-dose vaccine (Johnson & Johnson [J&J]/Janssen).

Keywords: USAble Life, Little Rock , Intern - Network, Server, & Data Center Operations, Other , Little Rock, Arkansas

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