Senior Property Adjuster (Field)
Company: USAA
Location: Austin
Posted on: May 17, 2022
Job Description:
Purpose of JobLet's do something that really matters.We have an
important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a meaningful way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special!It is all about learning and
growing.Our Senior Field Property Adjuster role may be the career
for you. There's a lot to learn, but the journey is mapped out. Our
comprehensive, fully paid six week training program including class
discussions, hands-on training, e-learning modules, and instructor
led guidance to help you support our membership independently. We
have multiple positions available for experienced Senior Field
Property Adjusters with large loss specializing in Contents. As a
field adjuster, you will serve members impacted by catastrophe
events with a primary focus on wind and hail events.Job
RequirementsAs a Senior Field Property Insurance Adjuster, you will
work within established guidelines and framework to investigate,
evaluate, negotiate, and settle moderate to large loss complex
property content insurance claims presented by or against our
members. You will confirm and analyzes coverage, recognize
liability exposure and negotiate equitable settlements in
compliance with all state regulatory requirements.Field Property
Adjusters focus on using technology and desk adjusting for a
virtual first approach to inspections and claims handling. USAA
also provides a company vehicle to physically inspect losses within
your locally assigned territory. Field Adjusters may travel outside
of their local territory to respond to claims in other regions when
needed.This is an hourly, non-exempt position with paid overtime
available.Primary Responsibilities:
- Identifies and handles existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for
business activities.
- Handle assigned claims' caseload comprised of claims with
complex damages including specialty claims. Updates initial reserve
levels.
- Partners with vendors and internal business partners to
facilitate complex claims. May also involve external regulatory
coordination to ensure appropriate documentation and
compliance.
- Investigates claim damages by conducting research from various
sources, including the insured, third parties, and external
resources.
- Proactively identifies and engages in additional confirmation
of potential discrepancies involving complicated situations.
- Identifies coverage concerns, reviews prior loss history,
determines and creates Special Investigation Unit (SIU) referrals,
when appropriate.
- Figures out coverage through analyzing information involving
complex policy terms and contingencies.
- Communicates with insured about coverage or any issues that
involve additional information or considerations regarding
settlement amount.
- Resolves and negotiates complex claims settlement and makes
recommendations to management for settlement amounts outside of
authority limits.
- Maintains accurate and current claim file documentation
throughout the claims process for complex claims.
- Proficient knowledge of estimating technology platforms to
prepare claims estimates in order to manage complex property
insurance claims.
- Serves as a resource for less experienced staff, providing
informal coaching as appropriate.
- Recognizes and solves obstacles that occurs in the claims
process without supervisory approval.
- May require limited travel to resolve claims and conduct
in-person inspections.Minimum Requirements:
- High School Diploma or GED
- 2 years' relevant property claims adjusting experience of
moderate complexity that includes writing estimates involving
dwelling and structural damages
- Successfully acquire Property & Casualty (P&C) adjuster
license and state registrations within 90 days of hire
- Proficient knowledge of Xactimate or similar estimating
platform
- Advanced knowledge estimating losses of moderate
complexity
- Proficient knowledge of property claims contracts and
interpretation of case law
- Proven negotiation, investigation, communication and conflict
resolution skills
- Ability to travel 50-75% of the year (local & non-local) and/or
work catastrophe duty when needed
- Developing knowledge of residential constructionPreferred
Requirements:
- Prior experience adjusting property claims using virtual
technologies
- Prior property field adjuster experience handling DWG, APS and
ALE adjustments
- Experience handling large loss complex content claims
- Industry designations such as AINS, CPCU, AIC, SCLA (or
actively pursuing)
- Xactimate Level 1 and/or Level 2 certification
- Currently hold an active Adjuster License
- Currently reside within or have the ability to self-relocate to
Little Rock, AR
- Bachelor's degree
- US military service or military spousePhysical Demand
Requirements:
- May require the ability to crouch and stoop to inspect confined
spaces, to include attics and go beneath homes into crawl
spaces.
- May need to meet all USAA safe driving requirements including
verification of driving record through MVR & possession of valid
driver's license.
- May require the ability to lift a minimum of 35 pounds to
include lifting a ladder in and out of the trunk of a car.
- May require the ability to climb ladders and traverse roofs,
this includes the ability to work at heights while inspecting roofs
and attics.Compensation: USAA has an effective process for
assessing market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The hiring range for this position
is: *60,300.00 - $108,600.00 USD AnnualEmployees may be eligible
for pay incentives based on overall corporate and individual
performance or at the discretion of the USAA Board of
Directors.Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.Shift
premium: Addressed on an individual basis for applicable roles that
are consistently scheduled for non-core hours.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.To see details on our outstanding benefits, visit USAA Total
Rewards.Relocation assistance is not available for this
position.
Keywords: USAA, Little Rock , Senior Property Adjuster (Field), Other , Austin, Arkansas
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