Customer Service Representative

Company: Tata Consultancy Services
Location: Little Rock
Posted on: June 23, 2022

Job Description:

Job Description: As a Customer Service Representative , the associate has to handle outbound calls to the customer . This position requires excellent communication skills . The ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail Good system skills in Excel, Word and Outlook Responsibilities Perform outbound call as per SOP and get the necessary information from the end client Document the same in the system and complete the work item If needed; the WI has to connect with client team Collaboratively work with Backoffice team for back-and-forth communication Qualifications: - High School Diploma/GED. - Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. - Willing to work mandatory extra hours, this may include evenings, weekends and/or hours outside of normal business hours. - Experience entering data into databases (ex: Excel) - Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). - Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions). - Basic keyboarding skills (for example: operate by touch the letter, number and symbol keys with minimal errors) - Basic Internet Explorer skills experience to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online - Basic level PC skills experience (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, access information on-line, etc.). Job Requirements:

• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Maintain customer service related information for customer accounts
• Ensure quality customer service and customer satisfaction
• Maintain customer service voicemail and return customer calls
• Provide customers with superior customer service
• Provide customer service for internal customers
• Capturing customer information and answering customer inquiries
• Resolve inbound customer calls regarding account
• Take customer orders and provide high-quality customer service
• Make out going customer service calls
• Work with customer service manager to ensure proper customer service
• Resolve any customer service issues
• Answering inbound calls and providing excellent customer service
• Provide customer support and handling customer inquiries
• Combining excellent customer service skills
• Assure quality customer service to all customers
• Provide exceptional customer service to all customers
• Provide superior customer service with all customer interactions

Keywords: Tata Consultancy Services, Little Rock , Customer Service Representative, Other , Little Rock, Arkansas