Telephone Survey Assistant- Aviation Consumer Research (on-call)
Company: ICF
Location: Little Rock
Posted on: June 24, 2022
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Job Description:
Are you intellectually curious, customer service oriented, and
motivated to grow your technical skills in a fast-paced environment
with career growth opportunities? We are looking for professionals
to support telephone survey research activities in support of a
private aviation client! ICF is seeking a Telephone Survey
Assistant to support an aviation buyer expectations survey
conducted by our Survey Research Team. The assignment will be
completed over the course of 12 weeks, starting in June 2022.
Successful candidates will be expected to work up to 32 hours a
week and may be expected to work outside of normal working hours
and across time zones. If successful, you will directly contact
survey respondents to gather data on a wide range of consumer
related topics. Respondents may include aircraft owners, operators,
and chief pilots. You will receive rigorous training before you
begin to interview respondents. As this is a global survey, we are
also looking for candidates with fluency in multiple languages. In
addition to fluency in English, individuals with additional fluency
in Brazilian Portuguese and Spanish are highly preferred! What
youll do:+ Use discretion and judgment to determine best course of
action to reach appropriate respondents+ Ask scripted questions
verbatim, but also probe and ask follow-up questions as needed.+
Think creatively and use customer service and communications skills
to get appropriate data when off script and from hard to screen
respondents.+ Build rapport quickly with respondents and potential
gatekeepers+ Record answers with accuracy+ Participate in
interviewer meetings to provide status updates and feedback on the
interviewing process.+ Make outbound phone calls to prospective
respondents of the aviation survey+ Complete a fifteen-minute
survey with respondents on their business jet fleet+ Draft emails
to prospective participants and schedule interviews+ Update best
contact information based on information gleaned from outreach+
Work up to 32 hours per work, potentially during non-standard
hoursWhat you will need:+ Minimum 2-year professional degree or
equivalent years of working experience or a minimum of 1 year of
experience working in a customer service or call center role+
Experience responding to questions via phone and email.+ Ability to
quickly gain subject matter expertise to confidently administer the
survey+ Ability to build rapport with survey respondents+ Ability
to be flexible, multi-task, prioritize, and manage multiple
activities simultaneously in a fast-paced, changing environment.+
Ability to troubleshoot complex scenarios and work through problems
in a professional manner+ Strong organizational and task management
skillsProfessional skills and experience were looking for:+ Fluency
in Portuguese (Brazilian) and Spanish, highly preferred.+
Professional experience with aviation a plus.+ Experience with
Computer Assisted Telephone Interviewing (CATI) a plus+ Experience
with Voxco survey software is also a plus+ Positive attitude and
excellent communication skillsFor more information about the Survey
Research team and our work, please visit:
https://www.icf.com/work/research-evaluationWorking at ICFWorking
at ICF means applying a passion for meaningful work with
intellectual rigor to help solve the leading issues of our day.
Smart, compassionate, innovative, committed, ICF employees tackle
unprecedented challenges to benefit people, businesses, and
governments around the globe. We believe in collaboration, mutual
respect, open communication, and opportunity for growth.We can only
solve the world's toughest challenges by building an inclusive
workplace that allows everyone to thrive. We are an equal
opportunity employer, committed to hiring regardless of any
protected characteristic, such as race, ethnicity, national origin,
color, sex, gender identity/expression, sexual orientation,
religion, age, disability status, or military/veteran status.
Together, our employees are empowered to share their expertise and
collaborate with others to achieve personal and professional goals.
For more information, please read our EEO & AA policy
(https://www.icf.com/legal/equal-employment-opportunity) .COVID-19
Policy: New or prospective U.S. employees must provide proof of
complete vaccination on the date of their commencement of
employment. If selected for employment, you will provide proof of
your full vaccination status, defined as vaccinated two weeks after
receiving the requisite number of doses of a COVID-19 vaccine
approved or authorized for emergency use by the FDA. Reasonable
Accommodations are available, including, but not limited to, for
disabled veterans, individuals with disabilities, and individuals
with sincerely held religious beliefs, in all phases of the
application and employment process. To request an accommodation
please email icfcareercenter@icf.com and we will be happy to
assist. All information you provide will be kept confidential and
will be used only to the extent required to provide needed
reasonable accommodations. Read more about non-discrimination: EEO
is the law
(https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)
and Pay Transparency Statement
(https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf)
. Vermont Remote Office (VT99)
Keywords: ICF, Little Rock , Telephone Survey Assistant- Aviation Consumer Research (on-call), Other , Little Rock, Arkansas
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