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Operations Development Specialist

Company: PerfectVision
Location: Little Rock
Posted on: September 25, 2022

Job Description:

POSITION SUMMARYOversee the operational planning, development and evaluation of Installation Services Group (ISG) programs. Workcross-functionally with other departments throughout the company to ensure the onboarding of new programs is seamlessas possible. Develop professional working relationships with assigned fulfillment partners, connecting with the keycontacts of their business. Evaluate partners through any and all performance metrics. Liaise between fulfillment partnersand Regional Manager's to ensure timely and successful strategy execution.ESSENTIAL FUNCTIONSReasonable Accommodations StatementTo perform this job successfully, an individual must be able to perform each essential function and basic dutysatisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to performthe essential functions and basic duties.Essential Functions Statement(s)Participate in discovery calls and document the particulars for new business opportunities.Work closely with customers to identify program requirements, scope, and objectives.Work cross-functionally with other departments throughout the company to onboard new programs.Communicate program status, challenges, and delays to management.Monitor daily service orders activities to ensure work orders are being scheduled, updated with current status, andcompleted on time.Knowledge of all ISG business partners and their needs for day-to-day operations on all work orders.Operate as the lead point of contact for the day-to-day operations for assigned fulfilment partners.Build and maintain strong, long-lasting partner relationships.Continuous measurement of partner performance.Implementation and assistance in content creation of ongoing training and partner development.Identification of operational areas, both internally and externally, for evolving process improvementEnforce program requirements through constant communication.Make recommendations on process improvements, implementation and documentation with the goal to improveprocesses, procedures, effectiveness, and results.Ability to think critically and astute attention to detail.Develop and maintain positive working relationships with other team members within the department andthroughout the organization.Report to management during scheduled meetings on any issues caused by partners that restrict their ability toperform to expected standards.Create project related tasks in project management tool and assign to appropriate party, hold the partyaccountable to the appropriate timeline and ensure project is within scopeMaintain up to date and accurate reporting in project management tool related to the program pipelineAll other duties as assigned by management.Regular and prompt attendance is a primary function and requirement for this positionPOSITION QUALIFICATIONSCompetency Statement(s)Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, whichincludes identifying problems and issues of varying complexities and finding effective solutions within fewguidelines, inside and outside one's job, department or organization.Achievement Oriented - Being persistent and showing perseverance on achieving concrete and tangible resultsout of personal responsibility; getting optimum results from situations; being ready to act and show tenacity incase of obstacles or resistance.Communication - Actively attend to, convey, and understand the comments and questions of others; shapingand expressing ideas and information with others using the spoken word, as well as expressing ideas andopinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizinglanguage and terminology that is understandable for the reader.Computer Literacy - Effective and efficient use of computers in the working environment. Including a strongunderstanding of Microsoft office suites and multiple CRM systems. Understanding functionality in MS Excel isrequired.Customer Focus - Knowing the internal and external customers' business needs and acting accordingly;anticipating customer needs; giving high priority to service and customer satisfaction.Delegating Responsibility - Allocate authority and/or task responsibility to appropriate people.Detail Oriented - Pay attention to the minute details of a project or task.Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful andbe credible in the workplace.Goal Planning - Setting priorities and defining actions, time, and resources needed to achieve predefined goals.Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them;self-starting rather than waiting passively until the situation demands action.Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for andmaintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.Leadership Skills - Achieving results through people by successful objective setting, performance review,motivation, delegation, teambuilding, commitment gains, and empowerment.Problem Solving - Identify problems and issues of varying complexities and find effective solutions within fewguidelines.Relationship Building - Effectively build relationships with customers and co-workers.Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduledtimes, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assignedtasks.Safety and Security - Supports and complies with safety and security requirements.Time Management - Utilize the available time to organize, follow a systematic method of performing a task andcomplete work within given deadlines.EducationHigh School Graduate or General Education Degree (GED), preferred.ExperienceThree to five years related experience in an operations support role.Computer SkillsComputer literate in a Microsoft Windows environment with the ability to learn new software and application.Microsoft Excel - Intermediate level. Must have the ability to perform functions such as creating a spreadsheet,formatting a spreadsheet, using the formula bar to perform various functions, importing/exporting documents, andcalculating numbers. Advanced Formula knowledge is preferred.Microsoft Outlook - Intermediate level. Must have the ability to perform functions such as composing, sending,forwarding and replying to messages, attaching computerized files, utilizing calendar and task reminders, viewingseveral calendars, sharing calendars, creating and sending meeting requests, and creating contact lists.Microsoft Word - Intermediate level. Must have the ability to perform functions such as composing, editing,naming and saving documents, formatting text, and printing.Internet Explorer or other web browsers - Intermediate level. Must have the ability to perform functions such asnavigating through websites via hyperlinks and searching websites using various search engines and boomerangsearches.Accurate 10-Key by touch, alphanumeric.Accurate typing skills, approximately 30 words per minute.General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone andvarious standard office equipment.Certificates & LicensesNoneOther RequirementsProficient in basic mathematical skills such as adding, subtracting, dividing, and multiplying.Primary language used to perform this job is English.

Keywords: PerfectVision, Little Rock , Operations Development Specialist, Other , Little Rock, Arkansas

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