Customer Care Representative

Company: Stream IT
Location: Little Rock
Posted on: November 24, 2022

Job Description:

Role : - Customer Care Representative Location : - Plano, TX ,St Pete, FL , Cedar Rapids, IA ,Little Rock, ARFull time Primary Skills (Must Have Skills) Responsibilities --- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.--- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer's inquiries.--- Thoroughly documents all contacts and conversations; follows up as required.--- Works with other departments to complete customer requests as needed, and minimize escalations.--- Gains proficiency in various administration and automated workflow systems.--- Processes complex and varied service requests.--- Represents Transamerica with professional pride to internal and external customers.--- Consistently meets/exceeds set quality and productivity metrics.--- Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department. Qualifications --- High School diploma or equivalent.--- Up to 1 year experience with call center or customer service experience/training.--- Fundamental computer knowledge and maneuverability within window applications.--- Basic understanding of Microsoft office suite, specifically Word and Excel.Job Type: Full-timeSalary: Up to $38,262.00 per yearBenefits: 401(k) Dental insuranceSchedule: 8 hour shiftExperience: Customer Care Representative: 2 years (Preferred)Willingness to travel: 100% (Preferred)Work Location: On the road

Keywords: Stream IT, Little Rock , Customer Care Representative, Other , Little Rock, Arkansas