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Call Center Associate/CSR

Company: Marvel Tech Groups Inc
Location: Little Rock
Posted on: November 25, 2022

Job Description:

* Responding to incoming calls and emails from customers
* Ascertaining that critical issues are escalated to the supervisor or management.
* Recognizing ongoing customer call trends, acting on them, and communicating the situation to management
* Transferring calls to the appropriate department
* Accepting customer calls and responding accurately and satisfactorily to their questions and concerns
* De-escalating conflict between dissatisfied customers by providing patient assistance and support.
* Contacting clients and customers to inform them of new products, services, and policies implemented by the company.

Job Type: Full-time

Pay: $33,000.00 - $35,000.00 per hour

Schedule:
* Monday to Friday

Experience:
* Customer service: 1 year (Preferred)
* Call center: 1 year (Preferred)

Work Location: On the road%58047475%

Keywords: Marvel Tech Groups Inc, Little Rock , Call Center Associate/CSR, Other , Little Rock, Arkansas

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