Call Center Associate/CSR
Company: Marvel Tech Groups Inc
Location: Little Rock
Posted on: November 25, 2022
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Job Description:
* Responding to incoming calls and emails from customers
* Ascertaining that critical issues are escalated to the supervisor
or management.
* Recognizing ongoing customer call trends, acting on them, and
communicating the situation to management
* Transferring calls to the appropriate department
* Accepting customer calls and responding accurately and
satisfactorily to their questions and concerns
* De-escalating conflict between dissatisfied customers by
providing patient assistance and support.
* Contacting clients and customers to inform them of new products,
services, and policies implemented by the company.
Job Type: Full-time
Pay: $33,000.00 - $35,000.00 per hour
Schedule:
* Monday to Friday
Experience:
* Customer service: 1 year (Preferred)
* Call center: 1 year (Preferred)
Work Location: On the road%58047475%
Keywords: Marvel Tech Groups Inc, Little Rock , Call Center Associate/CSR, Other , Little Rock, Arkansas
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