Quality Service Representative
Company: All Weather Insulated Panels
Location: Little Rock
Posted on: November 25, 2022
Great opportunity in growing business for capable supervisor
with customer service experience. Come join our team - we offer a
wide range of benefits and brands to choose from covering health,
life, disability, pet, Aflac, as well as tuition assistance to earn
your degree, and more!
Quality Service Representative
General Purpose: Files and manages customer claims from initial
notification to resolution, serving as the main point of contact
between the customer and business. Supports all customer claims to
satisfactory resolution while minimizing cost impact to the
customer and business, through investigation, negotiation, and
Oversee claims process from start to finish, providing customer
support on material issues and shortage claims
Log customer claims into online system
Investigate and validate claim independently or collectively with
Engage Field Services for coordinating site visits, or attend site
visits as necessary
Determine and negotiate appropriate action to resolve customer
matter within authority level, such as remakes, back charges,
Escalate and collaborate within the chain of command for matters
that exceed authority level
Establish and maintain positive relationships with customers and
ensure timely follow through on all tasks and processes.
Communicate with customers on a regular basis so claims flow
through the system and into production.
Generate Bill of Materials and manage product remakes through
fabrication and shipment.
Submit coil order requests to Purchasing.
Coordinate special buyout items with Purchasing.
Update the schedule regularly and communicate project changes to
Keep project file updated.
Complete training by supervisor.
Comply with all company and department policies and procedures.
Comply with all safety policies and procedures.
Perform other duties as assigned.
Three years or more of experience in claims resolution, project
management and/or customer service-related field
Ability to read and understand metal
Ability to read Plan Specs and confirm that we meet
Understanding of basic construction terminology
High school diploma or equivalent.
Strong customer service skills, including conflict resolution and
consistent follow through.
Excellent verbal and written communication skills.
Ability to effectively establish and maintain positive
relationships with customers.
Solid organizational skills including attention to detail and
Intermediate skill level in Microsoft Office (Excel, Word, Outlook
Physical Requirements & Working Conditions:
Ability to work the core hours of 8am- 5pm Monday thru Friday with
ability to work overtime and weekends as needed.
Ability to sit for extended periods. Must be able to twist, reach,
grasp, and other physical movements.
Ability to regularly work in conditions typical of an office
environment, and occasionally work in conditions typical of a
manufacturing environment, including noise, extreme temperatures
and humidity, odors, dust, etc.
Ability to wear prescribed personal protective equipment and
Ability to read, write, and verbally communicate fluently in
Ability to effectively use a telephone, computer, monitor,
keyboard, mouse, and common office equipment and machinery.
Ability to interact effectively with clients, contractors,
employees, and other individuals, and must possess professional
Ability to function effectively with moderate to high levels of
stress in a demanding and dynamic environment.
Must be able to concentrate for extended periods of time and
consistently produce accurate work product, organized thoughts, and
execute sound judgment.
Must be reliable and dependable.
Ability to lift 25 lbs.
This is a safety sensitive position. AWIP is a drug free
Keywords: All Weather Insulated Panels, Little Rock , Quality Service Representative, Other , Little Rock, Arkansas
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