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Team Lead

Company: I Heart Mac & Cheese
Location: Benton
Posted on: November 26, 2022

Job Description:

*Team Leader*

We are looking to employ a dedicated team leader to supervise the activities of our crew members and ensure that customers are satisfied with food quality and service. The crew leader's responsibilities include recruiting suitable crew members, establishing protocols to prevent food and supply wastages, and arranging replacements for crew members who are unwell or have taken time off. You should also ensure that dining tables are properly cleaned and set according to restaurant standards.

To be successful as a crew leader, you should demonstrate strong leadership and management skills and enforce compliance with food health and safety regulations. Ultimately, an exceptional Team Leader should be able to handle stressful situations and achieve excellent customer service.

*Team Leader Responsibilities: *
* Educating crew members on proper food handling procedures and customer service.
* Ensuring that established guidelines on hygiene, quality, and food safety are followed.
* Scheduling work shifts and approving or declining Crew Members' requests for leave and time off.
* Monitoring restaurant supplies and placing orders for new stock as required.
* Resolving customer complaints and answering questions regarding pricing and menu items.
* Assisting Crew Members in processing payments using the restaurant's Point of Sale system.
* *Team Leader Requirements: *
* High school diploma or GED.
* Proven management experience in the hospitality industry.
* Sound knowledge of the foodservice industry.
* The ability to work in a fast-paced environment.
* Strong management skills.
* Excellent organizational and time management skills.
* Effective communication skills.
* Exceptional customer service skills.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:
* Employee discount
Experience level:
* 1 year
* 2 years
* Under 1 year
Restaurant type:
* Fast casual restaurant
* Quick service & fast food restaurant
Shift:
* Day shift
* Evening shift
* Morning shift
* Night shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Benton, AR 72019: Reliably commute or planning to relocate before starting work (Required)

Education:
* High school or equivalent (Preferred)

Experience:
* Time management: 1 year (Preferred)
* Customer service: 1 year (Preferred)
* Hospitality: 1 year (Preferred)
* Management: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: I Heart Mac & Cheese, Little Rock , Team Lead, Other , Benton, Arkansas

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